Is Deltek a good company to work for as a Customer Service Manager (CSM)?

Customer Service Manager (CSM) professionals working at Deltek have rated their employer with 4.7 out of 5 stars in 29 Glassdoor reviews. This is a higher than average score with the overall rating of Deltek employees being 4.3 out of 5 stars. Search open Customer Service Manager (CSM) Jobs at Deltek now and start preparing for your job interview by browsing frequently asked Customer Service Manager (CSM) interview questions at Deltek .

Does Deltek pay Customer Service Manager (CSM) employees well?

Customer Service Manager (CSM) professionals rate their compensation and benefits at Deltek with 3.8 out of 5 stars based on 29 anonymously submitted employee reviews. This is 7.6% worse than the company average rating for salary and benefits. Find out more about Customer Service Manager (CSM) salaries at Deltek.

How happy are Customer Service Manager (CSM) professionals working at Deltek?

97% of Customer Service Manager (CSM) employees at Deltek would recommend their employer to a friend. This rating has increased by 1% in the past 12 months. Customer Service Manager (CSM) professionals have also rated Deltek with a 4.7 rating for work-life-balance, 4.6 rating for diversity and inclusion, 4.6 rating for culture and values and 4.2 rating for career opportunities.

What are the top reviewed jobs at Deltek?

Sales Development Representative (SDR) (70) , Software Engineer (56) , Customer Success Manager (40) , Account Executive (39) , Senior Software Engineer (35) , Consultant (30) , Sales Representative (27) , Customer Care Analyst (25) , Manager (25) , Customer Success Manager (CSM) (24) , Associate Research Analyst (23) , Associate Software Engineer (23) , QC Engineer (23) , Sales (23) , Sales Development Representative (21)

What are the pros of working at Deltek according to real employee reviews?

"Work life balance is great and the fact that the company genuinely cares for it's staff is so encouraging." ((in 249 reviews)); "great workplace and culture;" ((in 239 reviews)); "Benefits are great and the company has a lot to offer like activities that promotes work" ((in 189 reviews)); "The people are great and easy to get along with." ((in 152 reviews)); "They more bonuses than the companies I applied for and its permanent work from home." ((in 99 reviews))

What are the cons of working at Deltek according to real employee reviews?

"Low pay and hard to move up the ladder" ((in 45 reviews)); "We already went through that cycle with New Mountain and it's quarterly layoffs for a few years and it was incredibly depressing." ((in 35 reviews)); "Can get a little orthodox in management approach as tenured upper management are way in their late 50's and 60's." ((in 12 reviews))

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Deltek

Deltek Customer Service Manager (CSM) reviews

4.7

97% would recommend to a friend

(29 total reviews)

Bob Hughes

96% approve of CEO

96% positive business outlook

Ratings by category

4.7

Work/Life balance

4.7

Senior management

4.6

Culture & values

4.6

Diversity & inclusion

4.2

Career opportunities

3.8

Compensation and benefits

Customer Service Manager (CSM) employees have rated Deltek with 4.7 out of 5 stars, based on 29 company reviews on Glassdoor. This indicates that most Customer Service Manager (CSM) professionals have an excellent working experience there. Deltek is rated 29% above average by Customer Service Manager (CSM) professionals compared to other employers within the Information Technology industry (3.6 stars).

Ratings by demographic groups

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Reviews by job title

29 reviews

5.0

May 29, 2025

Great Work Life Balance

Customer success manager (csm)

Recommend

CEO approval

Business Outlook

Pros

Remote work, communicative managers, and competitive pay

Cons

I don't have any cons right now.

3.0

May 28, 2025

Average job with slim prospects for any growth

Customer success manager (csm)

Recommend

CEO approval

Business Outlook

Pros

Stretched beyond means with new responsibilities every quarter at no salary increase People who get promoted are those who focus on numbers only A lot of bureaucracy Micro-managed No prospects for growth, people been here for decades in the same role No training on product or processes

Cons

Good work-life balance Those who are committed are really good quality resources

Deltek Response

Thank you for sharing your perspective and for your many years of service at Deltek. We’re sorry to hear that certain aspects of your experience did not reflect the supportive environment we strive to provide. If you’re open to it, we’d appreciate the opportunity to learn more. Please consider reaching out to us at HRCommunications@deltek.com to share additional feedback.

5.0

May 23, 2025

Strong Culture and Benefits with Room to Improve on Compensation

Customer success manager (csm)

Recommend

CEO approval

Business Outlook

Pros

I've really enjoyed working here. The Project Nation Days are a fantastic initiative—one paid day off every month on top of your regular leaves, which really helps with work-life balance. The work-from-home setup offers great flexibility. The 14th month pay is a much-appreciated financial boost. The leaders are helpful, accommodating, and very open, fostering a collaborative and supportive environment. Overall, it’s a workplace that values both productivity and employee well-being.

Cons

While the culture and benefits at Deltek are strong—including flexible work arrangements, wellness initiatives, and supportive leadership—the compensation could be more competitive. Many companies are now offering significantly higher base salaries and more attractive commission structures, especially for roles in Customer Success. As a result, compensation continues to be a key reason why some colleagues decide to move on, which can affect team continuity and retention. Personally, I’m still happy working at Deltek, but if compensation doesn't keep pace with market trends, it could eventually become a factor in my decision to stay long-term.

Viewing 7 - 9 of 29 Reviews

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Deltek

Deltek Customer Service Manager (CSM) reviews

Ratings by category

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Great Work Life Balance

Average job with slim prospects for any growth

Strong Culture and Benefits with Room to Improve on Compensation

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