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      Deltek

      Engaged Employer

      Deltek Customer Service Manager (CSM) reviews

      4.4

      97% would recommend to a friend

      (29 total reviews)
      avatar

      Bob Hughes

      96% approve of CEO

      96% positive business outlook

      Ratings by category

      4.7

      Diversity & inclusion

      4.7

      Work/Life balance

      4.4

      Senior management

      4.3

      Culture & values

      4.1

      Compensation and benefits

      3.7

      Career opportunities

      Customer Service Manager (CSM) employees have rated Deltek with 4.4 out of 5 stars, based on 29 company reviews on Glassdoor. This indicates that most Customer Service Manager (CSM) professionals have an excellent working experience there. Deltek is rated 21% above average by Customer Service Manager (CSM) professionals compared to other employers within the Information Technology industry (3.6 stars).

      Ratings by demographic groups

      Reviews by job title

      29 reviews
      5.0
      Dec 12, 2023

      Fantastic Place to Work

      Customer service manager (csm)
      Recommend
      CEO approval
      Business Outlook

      Pros

      They TRULY value their employees and their work/life balances along with mental health and wellnesss. They strive to make employees feel valued and involved with the company. They continuously make efforts to ease our workloads while also giving their clients value and improving the customer experience.

      Cons

      I don't have any cons other than changes roll out fast so you have to be adaptable to change.

      5.0
      Oct 13, 2023

      Wonderful employer but not easy to get promoted

      Customer success manager (csm)
      Recommend
      CEO approval
      Business Outlook

      Pros

      Deltek is a truly wonderful employer. It's obvious from day 1 this company cares for its people. You are treated with respect on all levels, targets are set to be met and aren't impossible. You have freedom to do your job and there's no micromanaging. The work life balance is amazing, pay is very good and there are fancy rewards for those that do best (i.e.Presidents Club that offers free trips abroad). There are wonderful ERGs for the minorities (who are greatly celebrated). It's honestly a wonderful place to be in you're not looking to be promoted quickly.

      Cons

      My only real issue with the company is the way it promotes it's people: - all promotions happen at the end of the year. It doesn't matter how well you do all year, you must wait until Christmas to find out if you got a promotion. If you didn't get the role you wanted you have to wait another 12 months - ... that is unless you're the company's favorite. There are some people that get 'spotted' in departments and are promoted quickly and regardless of the December rule. They are marked as 'stars' and all of sudden everything is about them.

      Viewing 22 - 24 of 29 Reviews
      Related searches: Deltek Customer Service Manager (CSM) jobs | Deltek Customer Service Manager (CSM) salaries | Deltek benefits | Deltek interviews
      Deltek reviewsDeltek Customer Service Manager (CSM) reviews

      Glassdoor has 2,112 Deltek reviews submitted anonymously by Deltek employees. Read employee reviews and ratings on Glassdoor to decide if Deltek is right for you.