Denver Mattress reviews

Thank you for taking the time to leave a review about your time at Denver Mattress. I’m glad you had some positive experiences during your time here but I would like to address the concerns you listed. I understand you were there during the transition in management and, any time there is a transition, there will be adjustments. In regards to our insurance, we feel what we offer is very competitive in terms of pricing and coverage. We have a deductible which must be met each year but once met, you have 100% coverage. Most other plans still have a percentage out of pocket after the deductible. There are many employees who have undergone extensive medical procedures and only had to pay the deductible. Our staffing in each store is determined so our salespeople are able to make a very good living but also, so our customers get the attention necessary to find the right sleep system. If you would like to discuss this further, please call me at (303) 566-8173.

Thank you for leaving a review about your experience with Denver Mattress. The required hours (evenings, weekends, and holidays) are shown in the ad for the position, stated on the application, and also discussed during the multi-step interview process. Saying that, our schedule for salespeople averages around 42 hours / week, and often includes a short day during the week and opportunities for early outs depending on business. This is a commission-based position and that also listed and discussed in the same ways as the hours. Our commission and bonus structure is very generous and higher than the average retail commission rate. Lastly, we discontinued the secret shopper program in January of this year and there are no plans to reinstate it. We do have a sales presentation we expect all sales associates to learn but it is by no means a script. There are parts which must be memorized during training but we do allow the salespeople to add their personality into it once they have the parts memorized. We understand that the sales process is fluid and every customer is different but we do expect our salespeople work within our framework and follow our process. We are very particular about how our salespeople sell to our customers and we have high standards as to how our customers are treated which is, in part, why we are continually raked as one of the top mattress stores for service. I truly wish you the best in the future. If you would like to discuss this further, please call me at (303) 566-8173. Thank you!