Dexcom Customer Service Representative reviews

3.0

6% would recommend to a friend

(17 total reviews)
avatar

Kevin Sayer

64% approve of CEO

6% positive business outlook

Customer Service Representative employees have rated Dexcom with 3.0 out of 5 stars, based on 17 company reviews on Glassdoor. This indicates that most Customer Service Representative professionals have an average working experience there. Dexcom is rated in line with the average (within 1 standard deviation) by Customer Service Representative professionals compared to other employers within the Manufacturing industry (3.5 stars).

Reviews by job title

17 reviews
4.0
Nov 3, 2017

Dexcom

Recommend
CEO approval
Business Outlook

Pros

the Medical Dental Vision Benefits are amazing, positive atmosphere to work in, good team moral

Cons

growing rapidly sometimes procedures change too quickly

5.0
Oct 1, 2017
Recommend
CEO approval
Business Outlook

Pros

Great working environment and amazing medical benefits!!! I have kids and paying tons while still having a deductible and co-pays are KILLER these days. Dexcom provides us with a plan in AZ that we pay the premium and co-pays, however, there are zero deductibles! LOVE IT!

Cons

Getting time off, sometimes provides difficult. The lady who does it, needs to open up more allotted time now that the company is growing! She's too strict, while the benefits are amazing, understanding families need to be just as amazing.

2.0
May 7, 2017
Recommend
CEO approval
Business Outlook

Pros

Dexcom provides fair pay for the position, and for the most part management is pretty nice. Plenty of overtime opportunities available for people who enjoy working. It's a beautiful office, and a great location. The other employees are very nice.

Cons

The schedule is VERY draining. Most new hires will work 5 days a week, with Saturday mandatory. You will likely get 1 week day off, either Wednesday, or Thursday, along with your Sunday. Bonuses are extremely rare, unless you're the #1 performer in your department, you can forget any bonus. Many of the managers have minimal experience and either none, or very little college completed. There is almost no room to grow upwards, unless you start out as a manager. PTO and Sick is very minimal - you gain 4 hours of PTO per pay period, 8 hours per month. You have 5 sick days to use for the WHOLE year. This is pathetic compared to other corporate offices.

Viewing 13 - 15 of 17 Reviews

Glassdoor has 1,671 Dexcom reviews submitted anonymously by Dexcom employees. Read employee reviews and ratings on Glassdoor to decide if Dexcom is right for you.