Is Dexcom a good company to work for as a Technical Support Agent?

Technical Support Agent professionals working at Dexcom have rated their employer with 2.8 out of 5 stars in 42 Glassdoor reviews. This is a lower than average score with the overall rating of Dexcom employees being 3.6 out of 5 stars. Search open Technical Support Agent Jobs at Dexcom now and start preparing for your job interview by browsing frequently asked Technical Support Agent interview questions at Dexcom .

Does Dexcom pay Technical Support Agent employees well?

Technical Support Agent professionals rate their compensation and benefits at Dexcom with 2.4 out of 5 stars based on 42 anonymously submitted employee reviews. This is 40% worse than the company average rating for salary and benefits. Find out more about Technical Support Agent salaries at Dexcom.

How happy are Technical Support Agent professionals working at Dexcom?

13% of Technical Support Agent employees at Dexcom would recommend their employer to a friend. This rating has decreased by 69% in the past 12 months. Technical Support Agent professionals have also rated Dexcom with a 2.0 rating for work-life-balance, 2.3 rating for diversity and inclusion, 2.3 rating for culture and values and 1.8 rating for career opportunities.

What are the top reviewed jobs at Dexcom?

Inside Sales Representative (59) , Technical Support Representative (39) , Manufacturing Associate (31) , Engineer (23) , Manager (21) , Technical Support (20) , Customer Service Representative (18) , Software Engineer (18) , Supervisor (15) , Director (14) , Territory Business Manager (14) , Intern (13) , Manufacturing Supervisor (11) , Customer Advocacy Specialist (10) , Manufacturing Associate II (10)

What are the pros of working at Dexcom according to real employee reviews?

"Benefits are good and enjoyable" ((in 121 reviews)); "Great people and teams" ((in 116 reviews)); "Pay is decent (better than other big name med" ((in 73 reviews)); "Great culture and even better product!" ((in 70 reviews)); "Great team and team lead I had before I resigned" ((in 48 reviews))

What are the cons of working at Dexcom according to real employee reviews?

"Stock falling over half from over promising.......(Becasue of Poor leadership inside sales)." ((in 37 reviews)); "Salary is low and people leave for higher pay" ((in 30 reviews)); "NO GROWTH (favoritism and nepotism)" ((in 28 reviews)); "Many of the managers have minimal experience and either none, or very little college completed." ((in 26 reviews)); "Clueless upper management." ((in 23 reviews))

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Dexcom

Dexcom Technical Support Agent reviews

2.8

13% would recommend to a friend

(42 total reviews)

Kevin Sayer

4% approve of CEO

15% positive business outlook

Ratings by category

2.4

Compensation and benefits

2.3

Culture & values

2.3

Diversity & inclusion

2.0

Work/Life balance

1.8

Senior management

1.8

Career opportunities

Technical Support Agent employees have rated Dexcom with 2.8 out of 5 stars, based on 42 company reviews on Glassdoor. This indicates that most Technical Support Agent professionals have an average working experience there. Dexcom is rated in line with the average (within 1 standard deviation) by Technical Support Agent professionals compared to other employers within the Manufacturing industry (3.5 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

42 reviews

4.0

May 28, 2026

Frequent process changes make it hard to keep up

Technical support representative

Recommend

CEO approval

Business Outlook

Pros

none as of the moment

Cons

a lot of changes abt the process every minute, can't keep up with them

1.0

May 12, 2026

Hybrid setup but management is incompetent

Technical support representative

Recommend

CEO approval

Business Outlook

Pros

Hybrid Setup, once a month onsite report

Cons

Very incompetent management, salary is fixed

5.0

May 25, 2025

Good environment

Technical support representative

Recommend

CEO approval

Business Outlook

Pros

- Good atmosphere and attitude towards employees - Opportunities to grow - Awarding for efforts, though limited and slow - Flexible work arrangement, employer encourages to seek for good life-work balance, follow your other aspirations - Support

Cons

- Some information needed for everyday work is available for a small amount of people, does not necessarily reach everyone who could benefit from it - Might be draining, as you speak to customers a lot

Viewing 1 - 3 of 42 Reviews

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Jobs at Dexcom

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Process Development Engineer 2

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Dexcom

Dexcom Technical Support Agent reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Frequent process changes make it hard to keep up

Hybrid setup but management is incompetent

Good environment

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