Dexcom Technical Support Representative reviews

2.8

15% would recommend to a friend

(39 total reviews)
avatar

Kevin Sayer

4% approve of CEO

15% positive business outlook

Technical Support Representative employees have rated Dexcom with 2.8 out of 5 stars, based on 39 company reviews on Glassdoor. This indicates that most Technical Support Representative professionals have an average working experience there. Dexcom is rated in line with the average (within 1 standard deviation) by Technical Support Representative professionals compared to other employers within the Manufacturing industry (3.5 stars).

Reviews by job title

39 reviews
5.0
Jul 27, 2017
Recommend
CEO approval
Business Outlook

Pros

Great company to work for with many opportunities for career progression. Everyone is friendly and helpful to each other. The company care about your well being and what direction you are going in. I have to say this is one of the best places I have work - lots of variety in the job to keep your day interesting.

Cons

There are no cons I can think of!

5.0
Jul 26, 2017
Recommend
CEO approval
Business Outlook

Pros

Dexcom's mission is making a positive impact in people's lives and this definitely permeates throughout the company's culture. Leadership is responsive and in touch with employees, and do everything they can to ensure employees have the tools needed to do the job.

Cons

Schedules are (randomly) assigned after training, so they're not ideal for some people.

2.0
Aug 19, 2016
Recommend
CEO approval
Business Outlook

Pros

Pay is better than average. Other departments seem fairly competent and more open and seem to actually care about the company and their job.

Cons

Management is absolutely terrible. Even on their internal newsletter they know that inter-departmental communication needs severe improvement across the whole company. Don't bother asking your supervisor or manager things. They LOVE to ignore multiple emails and if they ever choose to reply to you, once in a blue moon, you'll usually get a typical "non-answer" to your question or concern. The new people are probably all happy go-lucky and will post 5 star reviews only because they haven't been here long enough to fully realize the management issues...I was the same way, until I had questions, concerns or problems. Ask some of the coworkers that have been here since the beginning, for several years, and you'll know the truth, that this is a typical mamangement problem; there is only one out of a dozen or so supervisors that actually cares enough to follow up with you and address your concerns. If you don't already have an anti-depressant medication of some sort prescribed to you already, I recommend getting one before starting this job, before you go into severe depression from the general atmosphere with this department. It's what I have had to do to deal with this environment.

Viewing 31 - 33 of 39 Reviews

Glassdoor has 1,672 Dexcom reviews submitted anonymously by Dexcom employees. Read employee reviews and ratings on Glassdoor to decide if Dexcom is right for you.