Diligent reviews

3.0

48% would recommend to a friend

(855 total reviews)

Brian Stafford

51% approve of CEO

42% positive business outlook

Diligent has an employee rating of 3.0 out of 5 stars, based on 855 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Diligent employee rating is 22% below average for employers within the Information Technology industry (3.9 stars).

Reviews by job title

855 reviews
2.0
Mar 22, 2023

On the way to hot rock bottom

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Flexible time off policy 2 off weeks a year for company closure Global workforce

Cons

Huge turnover rate (lots of people leave before working 2 years) Bad corporate culture Healthcare plans get worse every year Bonuses don’t get fully paid A lot of bureaucracy making it slow to progress initiatives Management’s hands are tied and all decisions are made by C-suite Product decisions are based on personal opinions and not on what customers truly crave. It’s seemingly easier to upswell the existing product offering than do solid research and come up with something customers truly crave. Most of senior leaders ( both those that been there for 10 years and those started a year ago left) apart from Chief of operations and chief of people. Despite the change the newly hired are the same caliber. Diversity in senior leaders is lacking, it’s unclear why the board is not doing anything. Company values are all about earning money and serving the customer, nothing about employee well-being, collaboration, mutual support, investment into upskilling current workforce. More and more ways of tracking employee work are introduced under the cover of finding gaps in productivity further diluting trust. Senior leaders openly lie during town-halls, do not own up to it later. The questions asked during town-hall are hidden and CEO handpicks which ones to answer, so employees cannot see what others are asking. Incompetent HR team, last minute communications, poorly thought through policy implementation and lack of empathy (get over it or get out attitude). Company is focused on replacing everyone currently employed in North America with workers in Europe and India, making the life extra hard so people would leave without needing to do 4th round of lay offs or paying severance.

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Diligent Response
3y
Thank you for taking the time to share your feedback with us. We’re glad to hear that you appreciate our flexible time off policy and that you value working with our diverse and talented global workforce. Regarding your other comments, they're tough to hear and we’re very sorry that this has been your experience. It does not reflect our goal to provide the support and resources each of our employees need to succeed and feel valued here. With respect to turnover rates and workplace culture, there is natural turnover that often occurs across all levels of the organization following major transitions and acquisitions. We deeply value our team members and their contributions to Diligent, and we’re working to continuously learn and improve our offerings and workplace culture across our locations. Some of the ways we’re doing this are through our dedicated Employee Resource Groups, individualized goal-setting processes, meeting-free days and fun in-office team-building events led by our office leaders and culture clubs. As we continue to scale our team, we’re also working hard to optimize onboarding, training and enablement so our colleagues have the tools they need to grow. In terms of leadership and our current product offerings, we take our responsibility to provide best-in-class products for our customers very seriously. As our company evolves, we continuously evaluate our products and fine-tune our offerings to best meet our clients’ needs. Throughout this process, we recognize that accountability and transparency from leadership is critical. If you have specific ideas on how we can improve in this area or would like to further discuss any of your concerns, I encourage you to reach out to your manager or any ELT member. We’re building something that hasn’t been built before, and we have high ambitions for the impact we can make as a team. We may not always get it right, but we’re working hard to learn as we grow. We truly appreciate your candid review and will take it into consideration going forward. Thank you for all your contributions at Diligent! - Avigail Dadone, Chief People Officer
3.0
Mar 21, 2023
Recommend
CEO approval
Business Outlook

Pros

Good work life balance overall.

Cons

Little room for progression overall.

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Diligent Response
3y
Thank you for taking the time to share your thoughts with us. We’re glad to hear that you’re finding a healthy work-life balance, as our team members’ well-being is a top priority for us. In terms of career progression, we’re working to continuously improve transparency and resources for our colleagues to meet their full potential. Options such as our internal goal-setting system, periodic career talks, twice-per-year promotional cycles and dedicated Employee Resource Groups (ERGs) are some of the ways we’re working to help promote progression for our team members. If you have specific ideas on how we can improve in this area, please do reach out to your manager or any ELT member. Thank you for your contributions at Diligent and for being a valued part of our team! - Avigail Dadone, Chief People Officer
4.0
Mar 17, 2023

Good Company

Recommend
CEO approval
Business Outlook

Pros

Relaxed environment and great culture

Cons

A lot of changes happening

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Diligent Response
3y
We appreciate you sharing your review! It’s great to hear that you’re enjoying our positive work environment and vibrant culture. We recognize that our rapid growth as a company has at times been challenging, but we’re laser-focused on streamlining workflows, maintaining accountability and transparency and providing the resources our team needs to succeed. If there’s anything we can do to support you further, please reach out to your manager or any ELT member. Thank you for your feedback and for your many years as a valued team member at Diligent!
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