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      Diligent

      Engaged Employer

      Diligent reviews

      3.0

      48% would recommend to a friend

      (855 total reviews)

      Brian Stafford

      51% approve of CEO

      42% positive business outlook

      Ratings by demographic groups

      Diligent has an employee rating of 3.0 out of 5 stars, based on 855 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Diligent employee rating is 22% below average for employers within the Information Technology industry (3.9 stars).

      Reviews by job title

      855 reviews
      1.0
      Apr 18, 2024

      Worst company

      Contractor
      Recommend
      CEO approval
      Business Outlook

      Pros

      Worst nothing pros here all cons

      Cons

      This company displays a blatant disregard for its employees' well-being. Despite my repeated requests for work-from-home (WFH) options, they haven't provided any support. Additionally, there's no provision for transportation, leaving me to commute 38km to the office without any assistance. Even worse, I have to travel an additional 20km to reach the nearest cab pickup point. The salary offered is insufficient to cover these expenses, making it challenging to support my family and meet other financial obligations. It's particularly frustrating to see other teams, whose leaders are based in different countries, allowed to work remotely while I'm confined to the office. Despite my continuous appeals for WFH privileges over several months, they cite company policy as the reason for denial. However, the inconsistency in policy application is evident, as other team leaders permit their employees to work from home. The two-and-a-half-hour commute to and from the office, coupled with the demanding work culture, adds immense pressure and stress. Moreover, inadequate training and excessive workload contribute to further dissatisfaction. During the probation period, instead of receiving thorough training, we were left to fend for ourselves. This contrasts sharply with my previous company, where comprehensive training was provided. The lack of work-from-home flexibility is particularly disheartening, leaving little room for personal life. Many employees are able to work from home because their team leaders or managers are not based in the office, yet I'm not afforded the same opportunity despite being the only one here from my team. This inconsistency in policy enforcement adds to my frustration and feeling of being unfairly treated. Often, I don't return home until 9 pm, despite leaving the office at 5 or 5:30. This disparity in treatment between employees based on their location is deeply demoralizing and affecting my mental health.

      avatar
      Diligent Response
      2y
      We appreciate you taking the time to share your thoughts on your experience at Diligent. We recognize your frustration with the commute and value your desire for more work-from-home flexibility. While in-person interaction offers benefits for collaboration and innovation, we're committed to a healthy work-life balance. We're currently reviewing our WFH policy to ensure we continue taking a balanced approach that considers factors like role requirements and team dynamics. In the meantime, discuss your situation with your manager, empowered to assess individual needs for WFH arrangements. We were disappointed to read that your training fell short of expectations. We continuously improve our programs to ensure all employees have the support they need to grow their careers at Diligent and strongly encourage you to explore the extensive resources and development opportunities offered on our Compass (people development) site. Don't hesitate to speak with your manager or HR about any further training needs. We take workload concerns seriously. If you are feeling overwhelmed, please discuss this with your manager so that together you can find ways to adjust your workload or delegate tasks. While a long commute can't be eliminated, we understand it can be stressful. To ease that burden, all employees are eligible for free transportation to and from our Bengaluru office. We're committed to a fair and positive work environment. We encourage you to reach out to your manager, HR representative, or an ELT member to discuss your concerns in detail and explore potential solutions. Thank you for your feedback. - Avigail Dadone, Chief People Officer
      2.0
      Jan 12, 2024

      Culture in decline

      Regional sales director
      Recommend
      CEO approval
      Business Outlook

      Pros

      Good base compensation for sales, with a good commission structure. Some great people there. You can learn a lot about process from some professionals, and there’s some good ideas for the future of the tech.

      Cons

      There’s clear and obvious bullying that happens at Diligent that seems to tolerated by senior management, and sometimes perpetrated by. Micromanagement is the norm, to the point of harassment at times to be honest. The sentiment is growth at all costs, regardless of how that’s achieved. So, so much revenue is left on the table because of end of quarter panic, slashing prices to meet management targets and sacrificing seller commission in the process - how do you think that makes them feel?

      avatar
      Diligent Response
      2y
      Thank you for taking the time to share your feedback about your experience at Diligent. We appreciate all of your contributions during your time with us. It’s helpful to hear about the positive components of your experience, as you noted in your comments about compensation, colleagues, and innovative technology. We're happy to hear you found value in those aspects. We hear that you had frustration regarding end-of-quarter pressure and acknowledge the importance of a sustainable sales environment. We are committed to achieving goals throughout the quarter while prioritizing genuine customer value over quick wins. We are also leveraging technology and data analysis to streamline workflows and free up time for our team. In addition, we recognize the importance of celebrating milestones throughout the quarter--not just at the end--to maintain morale and motivation. We agree that clear communication and alignment are crucial. We're actively working to improve transparency across our teams through initiatives like V2MOMs (our company-wide goal setting framework), regular Town Halls, and dedicated communication channels. We also encourage open communication within teams and across departments. Your feedback on management is very serious to us. We're committed to fostering a respectful and supportive work environment and have zero tolerance for bullying or harassment. If you would feel comfortable, we encourage you to share more details of your experience through our confidential HR email, hrconfidential@diligent.com. We are committed to addressing your concerns with the remaining team, and your input will be very helpful as we seek opportunities to develop our managers. We value your candid comments and will consider them as an opportunity to grow. We remain dedicated to working together to create a positive and productive work environment for everyone. Thank you again for your contributions to Diligent, and we wish you all the best going forward. -Avigail Dadone, Chief People Officer
      2.0
      Nov 13, 2021

      Corporate machine focusing on hypergrowth without correct infrastructure

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Teams provide great support for one another.

      Cons

      There is a clear disconnect between departments causing confusing direction and messaging. Handle change poorly and as a result competent employee retention is poor on multiple levels. No clear org structure - management refuse to provide employees with this information for over a year now.

      avatar
      Diligent Response
      4y
      Thanks for sharing your perspective. We’re glad you’ve enjoyed working with your team members, but we are sorry to hear your other feedback. We appreciate how much change there has been as we have continued to strategically expand and evolve our business to drive even greater impact for our clients. We are absolutely focused on integrating the people and products from our recent acquisitions in a way that is as seamless as possible for our employees and for our clients. Integrations can be complex, and we know it has not always been perfect, but we’re committed to continuous improvement – and it continues to be an acute focus for us in 2022! We hope you will consider sharing any further ideas with your manager, a member of the leadership team, or HR, or anonymously if you prefer at HRconfidential@diligent.com. Thank you and we appreciate your continued service to Diligent. -Avigail Dadone, Chief People Officer
      Viewing 289 - 291 of 855 Reviews
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      ReviewsDiligent reviews

      Glassdoor has 933 Diligent reviews submitted anonymously by Diligent employees. Read employee reviews and ratings on Glassdoor to decide if Diligent is right for you.