Dillard's reviews

2.9

40% would recommend to a friend

(8,359 total reviews)
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Bill Dillard II

47% approve of CEO

38% positive business outlook

Dillard's has an employee rating of 2.9 out of 5 stars, based on 8,359 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Dillard's employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.5 stars).

Reviews by job title

8K reviews
4.0
Mar 16, 2009
Recommend
CEO approval
Business Outlook

Pros

The pay is pretty decent compared to other retail stores. The managers at my store are awesome. they are all aware that flagstaff is a college town and they work with school schedules and and try their best to give you the time off you ask for to go back home. the coworkers are for the most part friendly compared to other dillards'. it is really fun to help merchandise products and it gives you a lot fo experience if that is a career you want to work towards. another good part is the discount which is pretty nice compared to other stores.

Cons

you have to sell a certain amount per hour to get a raise and if you dont you may qualify for a pay cut. if you do make your goal and get a raise, your goal goes up and you have to sell more just because you are getting paid more, which makes no sense. because of this it gets really competitive in certain departments. the employees end up not liking each other because everyone fights for sales. this sometimes creates less attention to keeping the area clean and well merchandised because no one wants to be putting stock away when they could be helping customers and getting sales.

4.0
Mar 11, 2009
Recommend
CEO approval
Business Outlook

Pros

Dillard's is a great place learn about a variety of retail aspects at once. You participate in visual merchandising, sales, & customer service. Dillard's provides many opportunities for growth in management & for movement within departments as well.

Cons

The majority of emphasis is placed on sales at Dillard's. The pay rate for sales associates is contingent on meeting sales requirements. This is, of course, to be expected to some extent. However, the sales associates are sometimes actually punished for reaching higher sales. When a sales associate achieves higher sales, their sales goals are then increased & if they do not reach that goal they receive a pay decrease. There are also problems on the sales floor concerning the lack of concern or discipline for substandard customer service & visual merchandising. The turnover is higher in retail than in some other industries. That may be why sales associates are often not held to high enough standards. That is an understandable explanation, but yet frustrating for the sales associates & members of management that prefer to work hard & provide a great place to shop for the customers!

3.0
Feb 16, 2009
Recommend
CEO approval
Business Outlook

Pros

you get very nice discount on close about 25%. U can get pretty flexc schedule. Good and safe workign environment.

Cons

Its very competative, sales per hour are horrible because of that many good emloyees leave and the company dont give a damn about that. Yes, you do get the discount and thats about the only nice thing that you get from dillards. did i mention that emloyee threat each other like hungry dogs? Again, only because of the sale per hour goals are simply unachievable.

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