Dillard's reviews

2.9

40% would recommend to a friend

(8,359 total reviews)
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Bill Dillard II

47% approve of CEO

38% positive business outlook

Dillard's has an employee rating of 2.9 out of 5 stars, based on 8,359 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Dillard's employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.5 stars).

Reviews by job title

8K reviews
3.0
Nov 20, 2008
Recommend
CEO approval
Business Outlook

Pros

Management team is great at certain locations such as mine. They hold weekly meetings and encourage us to sell with unique incentives. You also get a 50% off on any work related merchandise which is awesome! A discount like that on name brand clothing is rare!

Cons

You must reach your Sales Per Hour (SPH) goal and meet your Quota. If these goals are not met, you qualify for a decrease in pay. Another downside is the people you work with. Many times they will attempt to steal your sales, or fool you if you are a new employee and take advantage of you.

4.0
Nov 16, 2008
Recommend
CEO approval
Business Outlook

Pros

Great environment, philosophy of customer service compared to other large department stores, beautiful merchandise and well-stocked, nice atmosphere, accessibility to management. If you have the desire and drive, Dillard's believes in advancement, and you can do well. If you just want to go in to work part-time and are not committed, you will just stay stagnant. The Dillard's brands are very well-received by customers and quite popular. Dillard's carries brands that are exclusive to Dillard's at various price points, and I think they do a fabulous job in this area. Management is very responsive to requests for flexible schedules.

Cons

minimal benefits, buyers could do a better job looking at the different markets. All retail is more physically grueling than, say, an office job. Also, retail in general has nights and weekends, and mandatory holiday schedules. This, of course, is to be expected and part of the job, but it's difficult to work around the holidays.

2.0
Oct 29, 2008
Recommend
CEO approval
Business Outlook

Pros

It pays really well for retail (but only for the first six months.) You get first pick of sale items, and some managers let you buy damaged items for cheap. It might be a good weekend part-time job.

Cons

The management is incompetent and unfair. The ticketing system is antiquated beyond belief. I spent much of my time reticketing merchandise instead of attending to customers. During my time there, I was never late, kept the sales floor perfectly groomed, and had the highest sales in my department. My manager acknowledged that I was the best worker she had. When I asked a month in advance for a day off to go to my husband's graduation, I was denied. Is that the right way to treat your best employees? In addition, the sales-per-hour compensation system is awful. If you don't make your quota by six months, you get a pay cut, even if your sales are highest in your department.

Viewing 8347 - 8349 of 8,359 Reviews

Glassdoor has 8,512 Dillard's reviews submitted anonymously by Dillard's employees. Read employee reviews and ratings on Glassdoor to decide if Dillard's is right for you.