Dillard's reviews

2.9

40% would recommend to a friend

(8,361 total reviews)
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Bill Dillard II

47% approve of CEO

38% positive business outlook

Dillard's has an employee rating of 2.9 out of 5 stars, based on 8,361 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Dillard's employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.5 stars).

Reviews by job title

8K reviews
1.0
Dec 4, 2021
Recommend
CEO approval
Business Outlook

Pros

Job is mostly enjoyable, but that's the only pro

Cons

The main con I have involves the lack of fairness in how employees are treated. I was hired in 2020 with extensive experience in customer service, two college degrees, and management experience. About 8 months after I was hired, Dillards began hiring people with far less experience, no college education, and no management experience at a higher wage than I received. I talked to management, and I was told they would not increase my pay to match the new hiring rate. This is very unfair and insulting. When I quit at my current wage, a new person will have to be hired. This person will be hired at an increased wage from what I make. Dillards will literally be wasting money and time hiring someone new, and they still will not increase my wage. This definitely says something about the incompetence of upper management at my store. I never thought I would work for a worse company than my previous job, but Dillards has somehow managed to easily surpass them as the worst company I have ever worked for. I would never recommend anyone even apply. This job is worthless and a waste of time considering employees are treated like they're nothing.

1.0
Oct 28, 2021
Recommend
CEO approval
Business Outlook

Pros

Most of the managers in IT are great, even most of the directors. The people in IT often feel like family, in a good way. Working from home is allowed for emergencies such as repairs or sick children.

Cons

Upper management, including the people whose last name is on the building, implement policies without regard for how it could effect their employees. If they decide to do something, nothing will change their mind. There is a horrible lack of communication from upper management. Those new policies mentioned above rarely even get announced in an email, but are told to lower management to then tell their teams. Employee retention rate has been steadily declining. This means that by the time most people are learning the systems they are working on, they leave and someone new has to be trained. Insurance is a joke. Working from home is not allowed unless for an emergency such as repairs or sick children. Two weeks of vacation until after ten years. Limited vacation rollover. Limited holidays.

Viewing 133 - 135 of 8,361 Reviews

Glassdoor has 8,514 Dillard's reviews submitted anonymously by Dillard's employees. Read employee reviews and ratings on Glassdoor to decide if Dillard's is right for you.