Dillard's reviews

2.9

40% would recommend to a friend

(8,359 total reviews)
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Bill Dillard II

47% approve of CEO

38% positive business outlook

Dillard's has an employee rating of 2.9 out of 5 stars, based on 8,359 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Dillard's employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.5 stars).

Reviews by job title

8K reviews
1.0
Apr 11, 2025

Worst Retailer EVER

Recommend
CEO approval
Business Outlook

Pros

A few times throughout the year employees are given additional 20% discount on top of regular employee 25% discount.

Cons

Store Manager doesn't deal with conflict and that is the shadow she casts. Assistant Manager is pretentious, commanding respect that she hasn't earned. They pretend like they work in a prestigious store. Not so--the store is literally falling apart around them. Tons of exposed asbestos and black mold. Women's restroom smells like what I imagine a 6 month old filthy catheter bag would--it's that bad. Technology is so far outdated, it's nearly impossible to do the job as required. Most of the management team is a joke. It is truly reminiscent of 7th or 8th grade. They are that immature. Everything is above their "pay scale" as employees are told on a regular basis. Most of them have no idea how to treat people humanely. They talk about employees behind their backs and when confronted their response is a lie. They are ineffective and incompetent and they pit employees against each other. This is actually their forté. Hands down, Dillard's is the absolute WORST EXPERIENCE WORKING that I have ever had. They also have the WORST BENEFITS PACKAGE I have ever seen. Forget about PTO or vacations--have to work over a year before any of that is available to you. Not even paid holidays when you start. Working in this environment at Dillard's tends to make you hate everything.

1.0
Jan 14, 2024
Recommend
CEO approval
Business Outlook

Pros

The other employees can be nice.

Cons

Long uneeded hours, low pay, terrible schedule, switched and baited us and lied about our pay. Incompetent management that had no congruency. They hold you hostage at night in the building and everyone needs to walk out at the same time. That adds a half hr of just sitting around for no reason onto your already very long day. You have to take a full hour lunch. There we go wasting more time. No one wants to get out at 9pm in the winter especially after being there since 10 am. Management lies and they lied about our wage. When we were were hired they told all of us we would be making a dollar more after 90 days. Once we hit after our 90 day mark we were all waiting but it never happened. They then back peddled and said it was only if certain numbers were hit. What a scam and a lie. I am not even sure baiting and switching salaries is legal? Your manager will never schedule themselves to close because they also do don’t like being held hostage at night. So be prepared for really long hours and low pay. You will also never make your numbers so you will never see a raise. But this joke of a sales position will have your going over unattainable numbers eveey month with your manager who is the only person that may see a little money if certain goals are met. They will want you to work hard bit you will never see a red cent for your contribution and hard work. Have fun with that!! Worse dead end job imaginable.

2.0
Sep 19, 2018
Recommend
CEO approval
Business Outlook

Pros

Pay is great. That’s about it.

Cons

The work environment is horrible. Management created sharks and negative people. Management doesn’t care about what you have to say. People would get fired for having low sales quotas.

Viewing 19 - 21 of 8,359 Reviews

Glassdoor has 8,512 Dillard's reviews submitted anonymously by Dillard's employees. Read employee reviews and ratings on Glassdoor to decide if Dillard's is right for you.