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      Discover

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      Discover reviews

      4.0

      69% would recommend to a friend

      (5,198 total reviews)
      avatar

      Michael Shepherd

      65% approve of CEO

      46% positive business outlook

      Ratings by category

      4.3

      Diversity & inclusion

      4.1

      Culture & values

      4.1

      Work/Life balance

      3.8

      Compensation and benefits

      3.6

      Career opportunities

      3.5

      Senior management

      Discover has an employee rating of 4.0 out of 5 stars, based on 5,198 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Discover employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

      Ratings by demographic groups

      Reviews by job title

      5K reviews
      2.0
      Apr 7, 2015

      If you have no other choice for a paycheck

      Collections representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Benefits start on day one. Pretty much always hiring, like most call centers.

      Cons

      High turnover because its a call center, and call centers are terrible to work at. I would only recommend if you have no other place to work and need a paycheck...the only reason I worked there as long as I did was trying to find a lasting job somewhere else.

      2.0
      Mar 27, 2015

      wonderful coworkers, had a great Team coach and Team Leader

      Senior deposit products representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Communication of accurate information is poor. website almost always experiencing issues. Probably a great place to work if you are not in the call center. lots of employee appreciation 'activities'.

      Cons

      Not enough people in the so call 'chat' to answer reps questions. Getting different info from different TC/TL. Overall frustration with having to take customers' angry outburst for things you have no control over.most of time. pay is lower than average and pay raise is way less than a $1. high turnover as expected in call centers.

      1.0
      Mar 23, 2015

      New Managers has no experience

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Good company, good benefits, vacation plan, upper management is good

      Cons

      Bad low lever managers, has no experience, business process confuse and messy

      Viewing 565 - 567 of 5,198 Reviews
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      Glassdoor has 5,609 Discover reviews submitted anonymously by Discover employees. Read employee reviews and ratings on Glassdoor to decide if Discover is right for you.