Pros
Work from home is the only pro
Cons
If you would like to start medication because your mental health is deteriorating apply to become a Merchant Experience Partner. We are the dumping ground for all other cross-functional teams. We now do menu teams jobs, Drive teams jobs, POS systems jobs, Sales Jobs with little to no support. We do what an Account Owner does but with significantly less pay. The unlimited PTO is a joke, you have to know a year in advance what you're doing or else your request will be rejected. Leadership does not care they just care about what can get them a better salary or raise. We are constantly adding more and more things and wonder why our merchants are angry with the service we give them. Our greatest pain point is Proactive outreach most of the issues that are triggered is due to other teams yet we are the ones having to deal with the consequences .... Let us do our jobs and provide the "white glove" service we were told we were going to give. My mental health has been the worst it has ever been due to this job. We do what an AO does and get paid less. It's extremely disheartening and makes me feel like they are taking advantage of us. If you are applying for this position expect to stay late almost every day there is no work-life balance here and if you have kids .... forget about it completely they don't care.