Duke Health reviews

Senior IT leaders of DHTS are disconnected from what a modern IT organization looks like. They're not IT people. They are very risk adverse and they don't have a cohesive strategy to avoid "Big Duke" from outsourcing much of the infrastructure to the cloud and keeping the unique medical application owners and supporting personnel. Senior leadership all too easily rests on their laurels and in an effort to "keep it positive" avoid having the crucial conversations and speak honestly. Salaries are very low - not even competitive with local/national standards. Many folks that have been there 20+ years often reference "the good old days" and use their history as justification about why new ideas or processes won't work. The work is uninteresting and there are major communication issues between departments. No professional level training. No internal training department. No bonuses. No internal surveys. No real metrics to gain any insight into what's happening on a daily basis. Because much of the work is reactive, it can be long hours of hands on to fix things that break and very little gratitude afterward.

DHTS is a terrible organization to work for. Upper management is out of touch with employees. The good ole boys and girls network keeps DHTS from advancing. Budgets are tight and DHTS does not like to spend the money necessary to make improvements. I cannot believe how many times I have heard that something costs too much to help a project move forward. Senior management will punish lower managers by demoting them if they step out of line or talk out of turn. I guess this could be seen as a pro since it is hard to get fired at Duke. There was one complaint of sexual harassment with a contractor employee that made it up to the DHTS COO and it was ignored until the harasser was hired on as a full time employee and then started harassing another person. I am still unsure as to why immediate action was not taken against this person. You have to pay for parking if you park on or near campus at the DHTS global headquarters (Hock), parking is over $1,200 a year. Hiring managers tend to not mention this until after they have sent you an offer letter so keep that in mind when discussing salary. Some managers love to micro-manage you and it can be frustrating to do your job well. The senior leaders focus on pet projects that need to be completed in impossible timelines with limited resources which brings down employee morale. It is also almost impossible to transfer to other departments in DHTS. DHTS likes to hire outsiders and keep you in your current position until you are burned out and either quit or get managed out of their system.