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      Dunkin'

      Part of Inspire Brands

      Engaged Employer

      Dunkin' reviews

      3.3

      42% would recommend to a friend

      (13,507 total reviews)

      Paul Brown

      50% approve of CEO

      35% positive business outlook

      Ratings by category

      3.4

      Diversity & inclusion

      3.0

      Work/Life balance

      2.8

      Culture & values

      2.7

      Senior management

      2.7

      Career opportunities

      2.4

      Compensation and benefits

      Dunkin' has an employee rating of 3.3 out of 5 stars, based on 13,507 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Dunkin' employee rating is in line with the average (within 1 standard deviation) for employers within the Restaurants & Food Service industry (3.7 stars).

      Ratings by demographic groups

      Reviews by job title

      14K reviews
      2.0
      Mar 12, 2025

      I wouldn't go back if I didn't have to

      Shift leader
      Recommend
      CEO approval
      Business Outlook

      Pros

      Employee meals with half off discount, free small coffee/tea through shift, and it's pretty easy to actually work.

      Cons

      Management. I've worked at 3 different stores with 3 different managers and all of them were the same. I've been degraded, screamed at, and burned both with heat and chemicals due to their negligence and refusal to listen to staff. You also don't receive any form of health insurance unless you're a manager or assistant manager.

      3.0
      Mar 11, 2025

      Management

      District manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Being able to train and develop individuals and help contribute to the success.

      Cons

      This job is very unpredictable and not for everyone.

      3.0
      Mar 9, 2025

      Management Nightmare

      Shift lead
      Recommend
      CEO approval
      Business Outlook

      Pros

      It's a fast-paced environment with lots to do, so the days were never dull. The location is nice and newer, with an updated tap and bar system installed. Pay is decent for the work performed, and we were allowed a free meal and drink on our shift. Room for growth is possible, but was incredibly taxing for the amount of work that needed to be performed.

      Cons

      Due to issues with my store's upper management at that time, my location had a terrible turnover rate. Improper food storage and handling was consistently an issue, and new hires were not always given thorough training on making food/drinks or dealing with customers. Due to the negligence of new hires, lots of equipment was routinely broken, and it became hard to keep up with thorough cleaning and management of existing equipment in the store.

      Viewing 34 - 36 of 13,507 Reviews
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      ReviewsDunkin' reviews

      Glassdoor has 14,077 Dunkin' reviews submitted anonymously by Dunkin' employees. Read employee reviews and ratings on Glassdoor to decide if Dunkin' is right for you.