Dunkin' reviews

As the place I worked at was franchised, there wasn't much corporate oversight. I was shorted overtime pay for weeks, but I didn't know who to go to in order to get that fixed, as there was never any information on anyone who ranked higher than our managers. I was originally supposed to be part time, and during the school year I averaged 15-20 hours per week, which was manageable. I only ever got about a day of training with the morning shift, and then was thrown into the night shift with no supervision, which was tough. Once I graduated, I worked the night shift part time for a while, then they increased my hours towards 20-30 a week and put me on morning shift, as some people had quit and they didn't want to hire anyone new yet. It wasn't a problem until a few weeks later, when about half the night shift left, and my hours were increased to full time, often working overtime, as much as 55-60 hours a week. They finally hired new people for morning shift, but never did hire anyone for night shift, meaning we were always understaffed and working 5-6 10 hour shifts a week. Management never responded when we asked for more help, we could never call out, no matter how necessary as there was literally no one to cover for us. That ended up being the main reason that I left.

- Very stressful. You are constantly told to work faster if you aren't giving it 100% your whole shift. I've seen a co-worker start to faint once, and another one was Tebowing throughout her shift, I can only assume because of the workload. - No breaks at all. No rest breaks and no lunch breaks even if you work 10 hours straight. - If there are no customers and you have everything done that your are responsible for, they will find something for you to do (literally no breaks). - Get yelled at when talking to employees about things that aren't work related, even if you are just sweeping. Who can't sweep and talk at the same time? - You don't know if they will tell you to go home early or have you stay later - Have to work holidays. - Understaffed and they are still thinking about getting rid of people. - Schedules are made 2 weeks in advance, but you don't know your schedule until the week of (so if you work Monday, you won't know until the day before). - Start times, end times, and shift length vary greatly (anywhere from 3 hour to 10 hour shifts). - Have to wear a white shirt which always gets coffee on it. - Employee discount is terrible. It's 25% on single items when you are on shift only. So it still costs $0.82 for a donut. - They throw away a lot of food at the end of the day. They could donate it instead. - Things that can be recycled are not recycled. They are put straight into the trash. Don't they care about the environment? - Everybody is always flipping out about the drive thru timer. Shut up, I'm working as fast as I can! It not my fault we are understaffed. - The food that comes out of the oven is hot, and you are only given super thin plastic gloves! You have to handle the food as soon as it comes out of the oven because getting customers their food a couple seconds sooner is more important than your fingers. - You do the same crap for several hours straight so you become some kind of mindless zombie on autopilot. I'll make a coffee and if someone asks what it is the second I'm done making it, sometimes I won't even know. - If you have a headset on, the thing constantly screechs in your ears and you hear the same line, "Add a turbo shot to any beverage for only $0.99" over and over again. And after hearing that all day, you'd pay someone $0.99 to shoot you in the face. - If we don't have enough Dark Roast, we will top off your drink with regular coffee to fill the cup because the timer is all they care about. - The sugar machine gets clogged so we might have to take out best guess as to how much sugar to put in - Orders can get messed up frequently because we have to make drinks so fast that we don't have time to think. Yes, the making coffee is easy, but it becomes super hard when you have to make a coffee in like 10 seconds over and over again for hours straight.