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ECI Software Solutions

Engaged Employer

ECI Software Solutions reviews

3.8

70% would recommend to a friend

(419 total reviews)
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Trevor Gruenewald

83% approve of CEO

61% positive business outlook

ECI Software Solutions has an employee rating of 3.8 out of 5 stars, based on 419 company reviews on Glassdoor which indicates that most employees have a good working experience there. The ECI Software Solutions employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

419 reviews
1.0
Jul 8, 2017
Recommend
CEO approval
Business Outlook

Pros

The carpet in the Melbourne office is great, it's a nice dark grey colour!

Cons

Horrible management with no real idea, and just want to hire yes men and women to stroke their ego's. You only need to look at this companies deplorable NPS (-28) to get an idea of the culture within, that's driven by egotistical and insecure outdated management. You can have a dog as a mascot all you want, that does not mean you have a "great culture"! Pay is simply WAY below industry standard, and if you request and pay review (on merit) you will be bullied in to resigning. Awful company, deplorable culture, horrendous management, glad to no longer be there!

1.0
Nov 23, 2017

It went from good to VERY bad, VERY fast!

Recommend
CEO approval
Business Outlook

Pros

The sales conference was always good fun, except when the self absorbed managers started talking!

Cons

Garbage egotistical and insecure management, supposed to be grown men, just pathetic. Terrible pay, WELL below industry standard and not interested in rewarding top talent. Only interested in hiring yes men to stroke their egos, which feeds in to my next point. Won a "Best Place to Work" award from an INTERNAL survey, which was filled out by all the yes men that were either recently hired or too weak to speak up! If this is such a great place to work why are so many talented people still leaving? And finally, does it strike anyone else as odd that all the good reviews praising the company culture and the management are written BY management? Enough said, increasing their 🌟 rating on Glassdoor with fake reviews is more important to them and their egos than address the plethora of internet issues!

1.0
Jan 13, 2024

A company, not a family as it claims to be.

Recommend
CEO approval
Business Outlook

Pros

Members of your team and direct leaders are ok and at times great. Very good diversity of employees from different backgrounds.

Cons

There's a large number of posts I believe are fake to try and up the scores. Many employees end up being hired, then fired (made redundant) within a year. A clear sign of bad planning and direction. Employees don't get a say in the direction of the business, and as a result, there's a constant fear that anyone at anytime could get let go without being given a proper explanation, regardless of your performance or history with the company. This negatively impacts productivity. Top management talks about open communication, but that's just lip service. "change of strategy" is not open communication at all. Letting groups of people go before having a transition plan is not good practice. It leaves too many gaps and very negatively impacts our relationships with customers who trust us less. Competitors use this as ammo to speak bad about us.

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ECI Software Solutions Response
2y
Thank you for taking the time to provide us with feedback. We are pleased to hear that you appreciated your coworkers and the diversity of our team during your time at ECI. We take communication seriously and strive to keep our employees informed about our business performance and vision for the future through our employee surveys and Quarterly Town Halls. We apologize for any communication gaps you may have experienced in this regard, and we will continue the various communication avenues we have to keep employees informed going forward. We wish we had the opportunity to resolve these concerns while you were employed, however, we appreciate your feedback now. We wish you the best.
Viewing 355 - 357 of 419 Reviews

Glassdoor has 433 ECI Software Solutions reviews submitted anonymously by ECI Software Solutions employees. Read employee reviews and ratings on Glassdoor to decide if ECI Software Solutions is right for you.