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ECI Software Solutions

Engaged Employer

ECI Software Solutions reviews

3.8

70% would recommend to a friend

(419 total reviews)
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Trevor Gruenewald

83% approve of CEO

61% positive business outlook

ECI Software Solutions has an employee rating of 3.8 out of 5 stars, based on 419 company reviews on Glassdoor which indicates that most employees have a good working experience there. The ECI Software Solutions employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

419 reviews
1.0
Nov 13, 2024
Recommend
CEO approval
Business Outlook

Pros

They will give false warm fuzzies

Cons

Getting paid well below what is fair. When having a conversation with direct management it’s “out of their hands” They fired a ton of employees to “reorganize” and then have doubled down on this error by not allowing OT. Customers are neglected and agents are stressed

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ECI Software Solutions Response
1y
Thank you for taking the time to share your thoughts on your experience. We regret that you have encountered the challenges you shared. We are dedicated to always improving and as such, we will explore our options for advancement moving forward. Again, we appreciate your review and thank you for bringing this to our attention. If you would like to discuss your concerns further, we encourage you to contact your HR representative.
2.0
Oct 22, 2024

Declining Culture

Recommend
CEO approval
Business Outlook

Pros

Decent Health Insurance options, Headquarters has gym access

Cons

Shifting away from employee centered management. Management working members to the point of burnout and cycling through the next hire.

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ECI Software Solutions Response
1y
Thank you for taking the time to share your thoughts on your experience. We are pleased to hear that you enjoy the benefits we have to offer. However, we regret that you are encountering challenges with your management team. We appreciate you bringing this to our attention. If you would like to discuss your concerns further, we encourage you to contact your HR representative.
2.0
Jul 5, 2024
Recommend
CEO approval
Business Outlook

Pros

Salary and benefits were great

Cons

Terrible work-life balance due to back-to-back 30-minute meetings all week long.

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ECI Software Solutions Response
1y
Thank you for taking the time to provide us with feedback. We are pleased to hear you appreciated your compensation and benefits at ECI. However, we regret that your experiences with us did not meet your expectations, particularly regarding work life balance. We wish we had the opportunity to resolve these concerns while you were employed, however, we appreciate your feedback now. We wish you the best.
Viewing 64 - 66 of 419 Reviews

Glassdoor has 433 ECI Software Solutions reviews submitted anonymously by ECI Software Solutions employees. Read employee reviews and ratings on Glassdoor to decide if ECI Software Solutions is right for you.