ECI Software Solutions reviews

The company has been owned by investors. The executive team becomes more and more disconnected with the workforce employees as time moves on. Investors and executives reap the benefits of growth and cost cuttings while the rank and file pay the bill. The employees are considered "upgradable" by the executive team. Employees work in a "meritorious" environment, so many employees do not get pay raises. For some employees it is the same year after year. If you are lucky to get a raise, rarely will it be more than 3%, even though we raise customer subscription fees 4% year after year. If you are healthy and don't need to visit the doctor the medical insurance is fine. However if you plan on seeing a doctor bring your checkbook. If you have ongoing medical needs expect a fair portion of your take home pay to go to medical.The company does no do any matching in the 401K that it offers. The program consists of front loading mutual funds. The only way that this makes sense is if someone at the company is getting a kick back.

As a private company, we have no pre-determined regular bonus or pay raise structure. Our raises are determined solely by the performance of sales. If we miss our sales goals, no raises. Many employees are frustrated by this policy and feel it's unfair. Training and mentoring must generally always be self-driven, there are no standards or policies currently in place to continually train employees. Middle-management is inconsistent - some departments have more qualified/better leaders than others. No 401k matching. HR department and onboarding procedures are pretty much non-existent. Insurance options are good, but have increased quite a bit in cost over the last few years.