ECI Software Solutions reviews

Some people really seem to love working there, I personally didn't enjoy the experience and had started looking for a new role within 9 months. As a company focused on acquisition there is constant change, which isn't necessarily a bad thing. Lack of ownership was a big con for me. It was difficult to get anything of substance accomplished and there was a general "not my job" attitude when working with other departments. Almost everything needs approval from senior leadership (president, VP, CRO, etc). Leaders don't really have the authority to lead and make decisions that they would expect to have coming from other companies. Budgets and sales expectations are decided at the top level with almost no feedback requested from 1st and 2nd line management Lots of meetings with no real actionable next steps at the end Higher than average turnover in key roles

Where to start...the pandemic has shown the companies true colors in regards to their attitude towards their support personnel. I'm sorry, but I find it absolutely absurd that all three levels of support are considered lateral transfers, and don't come with pay increases if you move up. This company is a little too focused on sales, snd trying to nickel and dime customers. I get that it is a business, but whoever approved the plan of offering a discount to customers if they don't take initial training needs to rethink their career. Because then it just falls on support, who spend 90% of their time training the same customers, rather than fixing genuine errors. Support is some of the lowest paid in the industry. Especially with the remote workforce now, you can find another product support job and easily make 20-30K more. The High5 points which we get taxed on, do not make up for lower pay in the slightest.