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ECI Software Solutions

Engaged Employer

ECI Software Solutions reviews

3.8

70% would recommend to a friend

(419 total reviews)
avatar

Trevor Gruenewald

83% approve of CEO

61% positive business outlook

ECI Software Solutions has an employee rating of 3.8 out of 5 stars, based on 419 company reviews on Glassdoor which indicates that most employees have a good working experience there. The ECI Software Solutions employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

419 reviews
5.0
Feb 22, 2024

Great Company Culture

Recommend
CEO approval
Business Outlook

Pros

Company is as focused on their employees growth as well as the company's growth.

Cons

One has to deal with the pace of change for a company of this size.

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ECI Software Solutions Response
2y
Thank you for taking the time to write a thoughtful review! We appreciate hearing about your personal experience and are glad to learn that you enjoy our focus on career development. We care deeply for our employees and as such, we are happy to hear that you appreciate all that ECI has to offer. Thank you for all you do to help make ECI a Great Place to Work.
4.0
Feb 10, 2024

Decent company

Recommend
CEO approval
Business Outlook

Pros

Career progressional. Work life balance

Cons

Top to bottom continuity could be improved

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ECI Software Solutions Response
2y
Thank you for taking the time to write a thoughtful review! We appreciate hearing about your personal experience and are glad to learn that you have enjoyed career progression and work life balance during your long tenure with us. We care deeply for our employees and as such, we are happy to hear that you appreciate all that ECI has to offer. Thank you for all you do to help make ECI a Great Place to Work.
2.0
Feb 9, 2024

Outdated Software

Recommend
CEO approval
Business Outlook

Pros

Friendly colleagues. Might be okay for someone just starting out in tech support. PTO is average for the tech industry (probably better than average compared to other industries).

Cons

One of the worst products I've ever seen. Felt like I had time traveled back to 1998. Training consisted of watching outdated customer training videos and something went wrong with the product in most of the videos. Health insurance is twice as expensive as average. Salaries are well below average.

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ECI Software Solutions Response
2y
Thank you for taking the time to provide us with feedback. We are pleased to hear that you appreciated your colleagues during your time at ECI. However, we regret that your experiences with us did not meet your expectations, particularly regarding support training. Our leadership is reviewing and revising our current training and continuing education programs for our Customer Support employees, so we can provide the best service to our customers. We wish we had the opportunity to resolve these concerns while you were employed, however, we appreciate your feedback now. We wish you the best.
Viewing 124 - 126 of 419 Reviews

Glassdoor has 433 ECI Software Solutions reviews submitted anonymously by ECI Software Solutions employees. Read employee reviews and ratings on Glassdoor to decide if ECI Software Solutions is right for you.