Does ECI Software Solutions pay their employees well?

According to anonymously submitted Glassdoor reviews, ECI Software Solutions employees rate their compensation and benefits as 3.7 out of 5. Find out more about salaries and benefits at ECI Software Solutions. This rating has improved by 7% over the last 12 months.

How satisfied are employees working at ECI Software Solutions?

70% of ECI Software Solutions employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated ECI Software Solutions 4.1 out of 5 for work life balance, 3.9 for culture and values and 3.9 for career opportunities.

What are the top reviewed jobs at ECI Software Solutions?

Product Support Specialist (22) , Account Manager (12) , Manager (10) , Project Manager (10) , Regional Sales Executive (10) , Sales (10) , Business Development Representative (BDR) (7) , Implementation Specialist (7) , Software Developer (7) , Consultant (6) , Implementation Consultant (6) , Business Analyst (5) , Senior Consultant (5) , Senior Software Engineer (5) , Software Engineer (5)

What are the pros of working at ECI Software Solutions according to real employee reviews?

"ECi has invested in building and growing a great culture for its employees and it worked!" ((in 40 reviews)); "So far the people I work with are great" ((in 35 reviews)); "Great Work/ Life Balance" ((in 25 reviews)); "The benefits are great, the company doesn't overpromise, and it genuinely feels like every leader really listens to you." ((in 15 reviews)); "Work from home is great." ((in 13 reviews))

What are the cons of working at ECI Software Solutions according to real employee reviews?

"Bad salaries" ((in 13 reviews)); "I get that it is a business, but whoever approved the plan of offering a discount to customers if they don't take initial training needs to rethink their career." ((in 9 reviews)); "Sales organization seems to be poorly managed, teams within the division essentially compete agains each other and the upper management doesn't seem to understand how to fix problems within the division." ((in 7 reviews)); "Easy software or hard software." ((in 6 reviews)); "Little to no opportunities for growth and advancement for non" ((in 5 reviews))

What are employees saying about ECI Software Solutions layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about ECI Software Solutions layoffs and their outlook for job security at ECI Software Solutions in 2026.

What are the top reviewed ECI Software Solutions locations?

Fort Worth , Dallas , Cincinnati , Westlake , Provo , Dallas-Fort Worth , Latham , Mount Laurel , Minneapolis , Columbus , Dublin , Texas City , Mount Holly , Jefferson City , Philadelphia , Pittsburgh , Remote , Aurora , Chicago , Kansas City , Louisville , Washington , Burlington , Austin , Bedford , Plano , Roanoke , Southlake , Houston , Fort Wayne

ECI Software Solutions reviews

3.8

70% would recommend to a friend

(419 total reviews)

Trevor Gruenewald

83% approve of CEO

61% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

ECI Software Solutions has an employee rating of 3.8 out of 5 stars, based on 419 company reviews on Glassdoor which indicates that most employees have a good working experience there. The ECI Software Solutions employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

419 reviews

3.0

Jan 15, 2024

Ok place to work

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Friendly work environment, remote work

Cons

Huge gender pay gaps exist for women with the same title and level of experience as male peers. Salary well below market rates for long-term employees--new hires are brought on at much higher rates. Little to no opportunities for growth and advancement for non-leadership positions. Severely lacking in developmental product support.

ECI Software Solutions Response

2y

Thank you for taking the time to provide us with feedback. We are pleased to hear that you appreciated your many years at ECI. We regret that you have perceived pay discrepancies and limited growth potential within our organization. Each year, we review career paths and compensation to evaluate our competitiveness in the market. We wish we had the opportunity to speak with you about these concerns while you were employed, however, we appreciate your feedback now. We wish you the best.

1.0

Jan 13, 2024

A company, not a family as it claims to be.

Trainer

Recommend

CEO approval

Business Outlook

Pros

Members of your team and direct leaders are ok and at times great. Very good diversity of employees from different backgrounds.

Cons

There's a large number of posts I believe are fake to try and up the scores. Many employees end up being hired, then fired (made redundant) within a year. A clear sign of bad planning and direction. Employees don't get a say in the direction of the business, and as a result, there's a constant fear that anyone at anytime could get let go without being given a proper explanation, regardless of your performance or history with the company. This negatively impacts productivity. Top management talks about open communication, but that's just lip service. "change of strategy" is not open communication at all. Letting groups of people go before having a transition plan is not good practice. It leaves too many gaps and very negatively impacts our relationships with customers who trust us less. Competitors use this as ammo to speak bad about us.

ECI Software Solutions Response

2y

Thank you for taking the time to provide us with feedback. We are pleased to hear that you appreciated your coworkers and the diversity of our team during your time at ECI. We take communication seriously and strive to keep our employees informed about our business performance and vision for the future through our employee surveys and Quarterly Town Halls. We apologize for any communication gaps you may have experienced in this regard, and we will continue the various communication avenues we have to keep employees informed going forward. We wish we had the opportunity to resolve these concerns while you were employed, however, we appreciate your feedback now. We wish you the best.

2.0

Jan 13, 2024

Support without support

Customer support specialist

Recommend

CEO approval

Business Outlook

Pros

The flexibility to help with life matters and great team members.

Cons

Poor training and support for staff directly assisting customers. The support structure doesn't fit the business needs for their customers leaving them waiting weeks for a phone call. Then the specialist has to not only help with the issue but deal with a cranky person due to the response time.

ECI Software Solutions Response

2y

Thank you for taking the time to provide us with feedback. We are pleased to hear that you appreciated your team members and work life balance during your time at ECI. However, we regret that your experiences with us did not meet your expectations, particularly regarding support training. Our leadership is reviewing and revising our current training and continuing education programs for our Customer Support employees, so we can provide the best service to our customers. We wish we had the opportunity to resolve these concerns while you were employed, however, we appreciate your feedback now. We wish you the best.

Viewing 127 - 129 of 419 Reviews

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