Does ESL Federal Credit Union pay their employees well?

According to anonymously submitted Glassdoor reviews, ESL Federal Credit Union employees rate their compensation and benefits as 2.9 out of 5. Find out more about salaries and benefits at ESL Federal Credit Union. This rating has decreased by 16% over the last 12 months.

How satisfied are employees working at ESL Federal Credit Union?

51% of ESL Federal Credit Union employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated ESL Federal Credit Union 2.9 out of 5 for work life balance, 3.2 for culture and values and 3.0 for career opportunities.

What are the top reviewed jobs at ESL Federal Credit Union?

Teller (10) , Bank Teller (9) , Manager (7) , Relationship Banker (7) , Back Office (5) , Member Service Representative (4) , Teller II (4) , Intern (3) , Student Teller (3) , Teller I (3) , Collections (2) , Information Technology (2) , Management (2) , Senior Teller (2) , Telebanker (2)

What are the pros of working at ESL Federal Credit Union according to real employee reviews?

"Benefits were decent and met my needs" ((in 14 reviews)); "Great company and environment and a culture thats focused on community." ((in 8 reviews)); "Great core values and company" ((in 7 reviews)); "friendly work environment and some co" ((in 4 reviews)); "Best supporting staff and employees" ((in 4 reviews))

What are the cons of working at ESL Federal Credit Union according to real employee reviews?

"The pay could be better." ((in 9 reviews)); "ESL has so many managers that its hard to figure out what they all do and why they are all paid so much." ((in 8 reviews)); "Poor management with minimal room for development." ((in 7 reviews)); "Limited training." ((in 4 reviews)); "They say they want to empower employees to make decisions, but senior management is always involved and often overturns the recommendations of staff." ((in 3 reviews))

What are employees saying about ESL Federal Credit Union layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about ESL Federal Credit Union layoffs and their outlook for job security at ESL Federal Credit Union in 2026.

What are the top reviewed ESL Federal Credit Union locations?

Rochester , Pittsford , Webster , Charlotte , Greensboro , Punta Gorda , Greece

ESL Federal Credit Union reviews

3.4

51% would recommend to a friend

(140 total reviews)

Faheem A. Masood

54% approve of CEO

41% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

ESL Federal Credit Union has an employee rating of 3.4 out of 5 stars, based on 140 company reviews on Glassdoor which indicates that most employees have a good working experience there. The ESL Federal Credit Union employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

Reviews by job title

140 reviews

2.0

May 7, 2024

Look behind the curtain to get the real picture

Operations specialist

Recommend

CEO approval

Business Outlook

Pros

Local company, community focused, does offer PTO, healthcare

Cons

Very clicky, loyalty and hard work don't get you anywhere, hard to advance or learn different things, the older you get the less you are respected, my supervisor actually said they should get rid of anyone 40+ because they have nothing to offer, management often tells people what they want to hear just to pacify employee (and I've been told that's a common practice).

1.0

Apr 23, 2023

Overworked and underpaid terrible management

Telebanker ii

Recommend

CEO approval

Business Outlook

Pros

Members are great and talking to them made it worth it

Cons

Management is terrible and everything is micromanaged quit 2 months ago bc of this

ESL Federal Credit Union Response

3y

We are so sorry to hear about your experience at ESL. Thank you for taking the time to share it. We will make sure to evaluate your comments with our team in our continued efforts to provide a positive work experience for all ESL employees.

3.0

Apr 17, 2023

Deliberate and safe

Manager

Recommend

CEO approval

Business Outlook

Pros

Comfortable culture Good work life balance Good people.

Cons

Too comfortable. There is no sense of urgency. Employees are not empowered to make decisions. Progress is slow.

ESL Federal Credit Union Response

3y

Thank you for taking the time to share your experience at ESL. We will make sure to evaluate your comments with our team in our continued efforts to provide a positive work experience for all ESL employees.

Viewing 7 - 9 of 140 Reviews

Jobs at ESL Federal Credit Union

Customer Care Specialist

Loan Payment Solutions Representative

Teller - Merchants Road