Does ESL Federal Credit Union pay their employees well?

According to anonymously submitted Glassdoor reviews, ESL Federal Credit Union employees rate their compensation and benefits as 2.9 out of 5. Find out more about salaries and benefits at ESL Federal Credit Union. This rating has decreased by 16% over the last 12 months.

How satisfied are employees working at ESL Federal Credit Union?

51% of ESL Federal Credit Union employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated ESL Federal Credit Union 2.9 out of 5 for work life balance, 3.2 for culture and values and 3.0 for career opportunities.

What are the top reviewed jobs at ESL Federal Credit Union?

Teller (10) , Bank Teller (9) , Manager (7) , Relationship Banker (7) , Back Office (5) , Member Service Representative (4) , Teller II (4) , Intern (3) , Student Teller (3) , Teller I (3) , Collections (2) , Information Technology (2) , Management (2) , Senior Teller (2) , Telebanker (2)

What are the pros of working at ESL Federal Credit Union according to real employee reviews?

"Everything is awesome!!! Benefits are great!! You're not just s number..." ((in 16 reviews)); "Great company and environment and a culture thats focused on community." ((in 9 reviews)); "Great core values and company" ((in 7 reviews)); "friendly work environment and some co" ((in 4 reviews)); "Best supporting staff and employees" ((in 4 reviews))

What are the cons of working at ESL Federal Credit Union according to real employee reviews?

"The pay could be better." ((in 9 reviews)); "Poor management with minimal room for development." ((in 8 reviews)); "ESL has so many managers that its hard to figure out what they all do and why they are all paid so much." ((in 7 reviews)); "They say they want to empower employees to make decisions, but senior management is always involved and often overturns the recommendations of staff." ((in 3 reviews))

What are employees saying about ESL Federal Credit Union layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about ESL Federal Credit Union layoffs and their outlook for job security at ESL Federal Credit Union in 2026.

What are the top reviewed ESL Federal Credit Union locations?

Rochester , Pittsford , Webster , Charlotte , Greensboro , Punta Gorda , Greece

ESL Federal Credit Union reviews

3.4

51% would recommend to a friend

(140 total reviews)

Faheem A. Masood

53% approve of CEO

41% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

ESL Federal Credit Union has an employee rating of 3.4 out of 5 stars, based on 140 company reviews on Glassdoor which indicates that most employees have a good working experience there. The ESL Federal Credit Union employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

Reviews by job title

140 reviews

4.0

Feb 19, 2015

Management

Recommend

CEO approval

Business Outlook

Pros

The ability to intact with Sr management is extremely easy. Ideas for process improvement are continually encouraged and those that have merit are acted upon and the contributor is generously rewarded.

Cons

Like most companies today, employer loyalty did not exist. The idea of a job description being true to the job responsibilities can change at any time.

5.0

Nov 17, 2014

A great place to work

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Focused on employees health and wellness. Most managers are flexible and understanding, It is great to work for a growing company in a time when others are shrinking. There are opportunities to move forward and expand your knowledge.

Cons

Slow at making decisions. Middle management are not empowered to make decisions without getting a committee of 20 to agree, and then your decision gets vetoed. Behind the times with technology.

5.0

Nov 4, 2014

ESL is probably one of the best places to work in Rochester. Friendly atmosphere. A place I'm proud to work for.

Manager

Recommend

CEO approval

Business Outlook

Pros

ESL really cares about creating an outstanding employee experience and it shows. From simple perks like convenient snacks and mini-meals in the cafe to the huge annual celebration party to just the peace of mind that, as a well managed and financially strong credit union, there is no fear of surprise layoffs or corporate takeovers. ESL is also good at representing its core values like caring about people. I'm a transplant to Rochester, and when I tell people I work at ESL, people in the community are very complimentary and anyone who banks there loves it and loves me by association :).

Cons

There is a lot of bureaucracy at ESL. I came from a different industry, so maybe this is because ESL is "bank." But It can take time to get things done. But the leadership seems to be thoughtful and sincere enough about organizational improvement, that if something really needs to get done...EVENTUALLY...it will.

Viewing 115 - 117 of 140 Reviews

Jobs at ESL Federal Credit Union

Loan Payment Solutions Representative

Employee Communications Business Partner

Teller - Hudson Ave Branch (Bilingual/Non Bilingual)

Teller (Multi-site) Newark & Phelps Branches