Does ESL Federal Credit Union pay their employees well?

According to anonymously submitted Glassdoor reviews, ESL Federal Credit Union employees rate their compensation and benefits as 2.9 out of 5. Find out more about salaries and benefits at ESL Federal Credit Union. This rating has decreased by 16% over the last 12 months.

How satisfied are employees working at ESL Federal Credit Union?

51% of ESL Federal Credit Union employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated ESL Federal Credit Union 2.9 out of 5 for work life balance, 3.2 for culture and values and 3.0 for career opportunities.

What are the top reviewed jobs at ESL Federal Credit Union?

Teller (10) , Bank Teller (9) , Manager (7) , Relationship Banker (7) , Back Office (5) , Member Service Representative (4) , Teller II (4) , Intern (3) , Student Teller (3) , Teller I (3) , Collections (2) , Information Technology (2) , Management (2) , Senior Teller (2) , Telebanker (2)

What are the pros of working at ESL Federal Credit Union according to real employee reviews?

"Everything is awesome!!! Benefits are great!! You're not just s number..." ((in 18 reviews)); "Great company and environment and a culture thats focused on community." ((in 7 reviews)); "Great core values and company" ((in 6 reviews)); "friendly work environment and some co" ((in 4 reviews)); "Best supporting staff and employees" ((in 4 reviews))

What are the cons of working at ESL Federal Credit Union according to real employee reviews?

"Poor management with minimal room for development." ((in 11 reviews)); "The pay could be better." ((in 9 reviews)); "ESL has so many managers that its hard to figure out what they all do and why they are all paid so much." ((in 8 reviews)); "Limited training." ((in 4 reviews)); "They say they want to empower employees to make decisions, but senior management is always involved and often overturns the recommendations of staff." ((in 3 reviews))

What are employees saying about ESL Federal Credit Union layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about ESL Federal Credit Union layoffs and their outlook for job security at ESL Federal Credit Union in 2026.

What are the top reviewed ESL Federal Credit Union locations?

Rochester , Pittsford , Webster , Charlotte , Greensboro , Punta Gorda , Greece

ESL Federal Credit Union reviews

3.4

51% would recommend to a friend

(140 total reviews)

Faheem A. Masood

53% approve of CEO

41% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (140 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

ESL Federal Credit Union has an employee rating of 3.4 out of 5 stars, based on 140 company reviews on Glassdoor which indicates that most employees have a good working experience there. The ESL Federal Credit Union employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

Reviews by job title

140 reviews

2.0

Oct 23, 2014

A Nightmare on Chestnut Street

Back office

Recommend

CEO approval

Business Outlook

Pros

Wish I could find one - but there are none. Its pure evil how they treat and value people.

Cons

Its has all the makings of a Horror Movie working at ESL every day. Stress, terror, night sweats, people being slashed daily, backstabbing, fear, evil, and anxiety. All we need is Freddie Kruger. Waite, we do have a crazy Leader that loves slashing employees with his mindless, weak, wimp zombie managers that only can say yes. ESL is extremely fire-happy. Does not know how to develop employees but would rather replace them constantly.. Its sad but ESL management just do not care. Its all about a spreadsheet, numbers and goals. You as an employee are just another number in the slashing. Members are not viewed as customers but seen as predatory targets only to make goals. Its Goals that come first not members. Many of the back office employees can portray themselves as your friends but in reality they are not. They can turn on you in a moment. Its all part of the evil and sick culture that has been created by management. I have learned not to trust any one at ESL. If you have any christian values you will never fit in here. Its impossible. Evil Thrives here - Good does not. ESL is a nightmare. Regardless of how much you need a job, do not take a position at this Credit Union.

2.0

Oct 10, 2014

One of 2014 Best Medium Workplaces in America? Are you kidding me?

Telephone center

Recommend

CEO approval

Business Outlook

Pros

The high turnover rate means there are naturally lots of young people (I was in mid-twenties, so I did meet a lot of cool coworkers). That could be a good or bad thing depending on your age. All of us hated working at ESL and being there every day. Dealing with the public and how management treated us did bond us together. That's about the only positive thing I can think of.

Cons

The culture is horrible. The sales pressure is very high with no recognition. Senior management will bring in there own people/friends/relatives at any expense. You will go no place. They have a click inside ESL and you are in or out. Its almost like a cult. If you do not fit in you will be forced out the door. I was still pretty new to the working world at the time, but I could tell that what they were doing here was wrong on many levels. Almost every person ranked higher talks down to you. Promotions after a certain point are only given to the brown noses, so you have to watch your back sometimes, but you should find out quick who those people are. None of them were any smarter. They like to market themselves as a non-profit that cares about its members, but the ones at the top are just as corrupt as Bernard Madoff and company. Great work places do not have very high turnover, horrible management, lots of upper managers collecting dust, forced to make goals, stress, low pay, no advancement, watch your back, corrupt management and I could go on and on.

5.0

Sep 19, 2014

2014 Great Place to Work, #11 Medium Size Companies as voted by employees!

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

ESL cares about people and is a successful, vibrant company with a fantastic reputation. Employees have great pride in working at ESL as evidenced by the employee survey response to the Great Place to Work survey. If employees didn't love it, ESL wouldn't win this prestigious national award. Coming to ESL was the best career decision I ever made.

Cons

None. I cannot complain about the overall experience and feel fortunate to work here. While it may not be a perfect place, ESL does listen to employees and make improvements on an on-going basis.

Viewing 118 - 120 of 140 Reviews

Jobs at ESL Federal Credit Union

Teller (Multi-site) Newark & Phelps Branches

Employee Communications Business Partner

Universal Banker - Seneca Falls Branch

Bilingual Relationship Banker - Chestnut Street Branch - (English/Spanish)