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      EXL Service

      Engaged Employer

      EXL Service Customer Service Representative CSR reviews

      3.0

      41% would recommend to a friend

      (48 total reviews)
      avatar

      Rohit Kapoor

      27% approve of CEO

      36% positive business outlook

      Ratings by category

      3.1

      Diversity & inclusion

      3.0

      Senior management

      2.9

      Culture & values

      2.7

      Compensation and benefits

      2.6

      Work/Life balance

      2.6

      Career opportunities

      Customer Service Representative (CSR) employees have rated EXL Service with 3.0 out of 5 stars, based on 48 company reviews on Glassdoor. This indicates that most Customer Service Representative (CSR) professionals have an average working experience there. EXL Service is rated in line with the average (within 1 standard deviation) by Customer Service Representative (CSR) professionals compared to other employers within the Management & Consulting industry (3.7 stars).

      Ratings by demographic groups

      Reviews by job title

      48 reviews
      1.0
      Jan 23, 2023

      Management didn't value their employees

      Customer service representative (csr)
      Recommend
      CEO approval
      Business Outlook

      Pros

      Hybrid set up, capability development trainings and fixed weekends off.

      Cons

      • Management used to provide more tasks or workload without proper compensation. • There was a discrepancy on holiday pay for the whole year that we need to pay once we resigned. • NWNP if the account will be dissolve and they will also hold your pay once you're on floating status. • Lack of Employee Engagement, we didnt had Christmas Party or Kick Off Party this year. • They also didnt have free HMO for the dependents unlike other BPO companies.

      Viewing 28 - 30 of 48 Reviews
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      EXL Service reviewsEXL Service Customer Service Representative (CSR) reviews

      Glassdoor has 8,419 EXL Service reviews submitted anonymously by EXL Service employees. Read employee reviews and ratings on Glassdoor to decide if EXL Service is right for you.