EXL Service reviews

plenty! extremely low pay, promotions/upward movement non existent, all but one middle managers have been part of the Trumbull organization who have no management skills, they never let anything go past them to upper management, 2 recent managers (2 years ago, both from Progressive) have destroyed morale and have successfully helped loose projects, but still get paid close to six figures and remain in their position. One of the two joined this place after being demoted at the prior place and most recently the same manager got demoted from operations manager to just manager. Shocking to know this manager has more than 25 complaints against him with HR with zero repercussions. Shocking. Constantly advising employees to leave a they believe this is not a place to "stay". Extremely motivating, NOT! EXL as a whole is a great company to work for but the Hartford branch needs serious help with clearing out the bad apples and giving the "good" worker a chance to better this branch and themselves. My rating is only based on the Hartford Branch not EXL as a whole.

> No opportunity for advancement > Poor compensation > Poor benefits package (not competitive) > Outdated technologies and organizational processes > Cultural challenges - Many of the C-suite leaders are from India (nothing wrong with that to be certain) and the culture is very reflective of that culture—highly hierarchical and class based. Example: Tech support would see what rank you were in their internal classification. If you were a lower rank, you were largely ignored, you were not worth their time. It was just a bit of an adjustment as an American, where we are a bit more egalitarian in the workplace (at least on the superficial/surface level) > On a macro level, the company was highly focused on mergers and acquisitions (M&A). They were so focused on M&A that it almost seemed like an end in and of itself. They had difficulties in incorporating these other entities and leveraging their capabilities effectively. > They lacked a coherent strategic vision for their business. There was a lot of Six Sigma, LinkedIn-esque catch phrases, tossed around (death by PowerPoint), but what they really wanted to be, as a company? It always seemed nebulous at best.