EXL Service reviews

3.5

60% would recommend to a friend

(8,144 total reviews)
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Rohit Kapoor

77% approve of CEO

60% positive business outlook

EXL Service has an employee rating of 3.5 out of 5 stars, based on 8,144 company reviews on Glassdoor which indicates that most employees have a good working experience there. The EXL Service employee rating is in line with the average (within 1 standard deviation) for employers within the Management & Consulting industry (3.7 stars).

Reviews by job title

8K reviews
1.0
Mar 27, 2024

bad

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

1: if clients allow, we can work remotely. 2: Visa sponsor

Cons

1: Compensation below industry standards: The salary offered is lower than the average level; Even though my performance was good, the bonus rate did not reach the percentage mentioned in the offer. 2: Ineffective management practices: The company lacks a supportive management structure. Feedback from senior management is neither helpful nor respectful, and there are no semi-annual one-on-one discussions. Moreover, upper management shows a lack of interest in the career development and learning opportunities for employees in US. 3: Termination without severance: Job security is bad. Employees are laid off without any severance package, indicating a lack of financial support during transitions. 4: Unproductive use of notice period: During the notice period, also referred to as bench days, employees are required to engage in compliance training activities that do not contribute to their professional growth or the company's needs, suggesting inefficient use of resources and time. Also, bench start date was not notified in time.

1.0
Apr 19, 2017

Questionable company culture

Recommend
CEO approval
Business Outlook

Pros

Interesting acquisitions in recent years. Great data analysts. Nice people at lower levels.

Cons

Large company with a small company mind-set. India-centric and tribal. Poor culture, aggressive and difficult for many non-Indians. Visa policy to US is highly questionable.

1.0
Jul 20, 2015

Avoid EXL Operations Consulting

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Very low bar, you don't need to work as hard as in other consulting firms to survive (if this is a pro)

Cons

No diversity at all (85+% are Indians, no women in leadership positions), a bunch of Team B or C players acting as if they were Team A players, lot of arrogance and constant internal fights for stupid things. Most of the OC Sr. Mgrs. have been in that company for ages and it would be very hard for them to survive if they were in any other place. Compensation is below average, benefits are cheap, they have 401K matching as a retention tool as they pay it as a lump sum in March (if you are still around). Projects are very boring and not challenging at all. Clients only hire EXL because they are cheap and use them as a body shop for backfilling. Very high turn over (it must be a record). The left hand doesn't know what the right hand is doing.

Viewing 10 - 12 of 8,144 Reviews

Glassdoor has 8,377 EXL Service reviews submitted anonymously by EXL Service employees. Read employee reviews and ratings on Glassdoor to decide if EXL Service is right for you.