Is EXL Service a good company to work for?

EXL Service has an overall rating of 3.5 out of 5, based on over 8,377 reviews left anonymously by employees. This rating has been stable over the past 12 months. 60% of employees would recommend working at EXL Service to a friend and 60% have a positive outlook for the business. The best reviews about EXL Service have been left by employees working as Analytics Consultant , Lead Assistant Manager and Senior Manager .

Does EXL Service pay their employees well?

According to anonymously submitted Glassdoor reviews, EXL Service employees rate their compensation and benefits as 3.0 out of 5. Find out more about salaries and benefits at EXL Service. This rating has decreased by 1% over the last 12 months.

How satisfied are employees working at EXL Service?

60% of EXL Service employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated EXL Service 3.4 out of 5 for work life balance, 3.3 for culture and values and 3.3 for career opportunities.

What are the pros of working at EXL Service according to real employee reviews?

"Work Life balance is good but also depends on the team and the client that you are working with" ((in 935 reviews)); "Work culture is good and nobody disturbs you if you deliver your work on time." ((in 264 reviews)); "Good people and a good" ((in 196 reviews)); "Work environment good and nice" ((in 176 reviews)); "Good work life balance, work from home" ((in 144 reviews))

What are the cons of working at EXL Service according to real employee reviews?

"Salary is very low apart from the process of rbs plus cab service should be for both sides." ((in 608 reviews)); "Poor management and lack of project coordination." ((in 352 reviews)); "Low pay for skills required and work can be mundane" ((in 182 reviews)); "Low Compensation and Salary which can be demotivating" ((in 92 reviews)); "Too much office politics that growth becomes selective" ((in 44 reviews))

What are employees saying about EXL Service layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about EXL Service layoffs and their outlook for job security at EXL Service in 2026.

What EXL Service locations have received the highest employee ratings?

Pittsburgh , Denver , Overland Park , Boston , Hartford , Houston

EXL Service reviews

3.5

60% would recommend to a friend

(8,144 total reviews)

Rohit Kapoor

77% approve of CEO

60% positive business outlook

Ratings by category

3.5

Diversity & inclusion

3.4

Work/Life balance

3.3

Culture & values

3.3

Career opportunities

3.0

Senior management

3.0

Compensation and benefits

EXL Service has an employee rating of 3.5 out of 5 stars, based on 8,144 company reviews on Glassdoor which indicates that most employees have a good working experience there. The EXL Service employee rating is in line with the average (within 1 standard deviation) for employers within the Management & Consulting industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

8K reviews

1.0

Dec 10, 2014

Avoid Operation Consulting as much as you can

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Mentor program is very good.

Cons

1. Favoritism (You get stupid projects if you are not someone's favorites) 2. Horrible project experience (Many projects in OC requires no analytical skills) 3. People talk behind your back all the time. (Be prepared to be paranoid) 4. Have to pay some traveling receipts on your own

1.0

Apr 17, 2022

Hippocritic work life

Analyst

Recommend

CEO approval

Business Outlook

Pros

Great work if you can handle being judged, bullied, and degraded.

Cons

Drama and bullies are the exact opposite of EXL's values claimed for everyone working in their company, especially the health insurance leg of the industry. So much lost production and turnover.

1.0

Aug 1, 2019

Would you refer EXL to a friend? "No!!!"

Analyst

Recommend

CEO approval

Business Outlook

Pros

- Will take care of your visa/paperwork if you require any help with that - Surprisingly they have some good clients, so if you are lucky enough you might get a chance to work with them - PTO, Sick Days and Insurance (insurance is not that great)

Cons

Poor Compensation. EXL is like a sophisticated staffing company/consultancy which will make good money (Super lucrative) out of you but won’t pay you fairly. - Growth and promotions are a myth! It completely depends on how much you agree with your boss and their bosses. If you are a "Yes Boss" kind of a person or willing to "Kiss your boss’s feet" (Hope you understand what I am trying to say) this is a good place! Hard work and client appreciation honestly don’t matter when it comes to promotion, growth, future role, changing domains, etc. - Typical hierarchy culture, don’t even think of reaching out to super bosses, senior leaders, other managers nor the HR if you need help, all your efforts will be in vain and it will blow on your face bad! - Bosses/Managers (Reporting Managers) who have been in the organization for a long time will try to show their seniority and will hamper you some or the other way if you don’t follow what they say - A simple verbal communication does not hold any place at EXL, people (Reporting Managers) can disagree to an agreed communication within a fraction of seconds. Employees are expected to document every bits and pieces of communication if they want to live in peace. Seriously, is that the only thing left? Should employees not work? - Employees are not treated well (Employees at EXL help the company to generate so much revenue at least respect them. They are not slaves) - Poor work-life balance - Haven’t seen any cultural diversity - Poor work atmosphere

EXL Service Response

6y

Thank you for your feedback. As a company, our most important asset is our people. Our HR practices include reviewing our compensation structures periodically and aligning our hiring and performance increases to relevant market data. We also do bench-marking on a regular basis that show we are quite aligned and for those areas where we are not, we formulate a long-term plan for the same. While we do have personal development programs rolled out on a periodic basis, it does still need more attention. We are working on enhancing our capability development initiatives in the US Geo. We do have a diverse population as a company but maybe in certain teams we need to focus on bringing greater diversity and programs to encourage that are already in place and being implemented.

Viewing 13 - 15 of 8,144 Reviews

Jobs at EXL Service

Outbound Mail Coordinator

Medical Records Document Processor

EXL Service

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Avoid Operation Consulting as much as you can

Hippocritic work life

Would you refer EXL to a friend? "No!!!"

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