Does Edfinancial Services pay their employees well?

According to anonymously submitted Glassdoor reviews, Edfinancial Services employees rate their compensation and benefits as 4.2 out of 5. Find out more about salaries and benefits at Edfinancial Services. This rating has improved by 8% over the last 12 months.

How satisfied are employees working at Edfinancial Services?

89% of Edfinancial Services employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Edfinancial Services 4.2 out of 5 for work life balance, 4.3 for culture and values and 4.3 for career opportunities.

What are the top reviewed jobs at Edfinancial Services?

Customer Service Representative (41) , Account Analyst (16) , Customer Service Representative (CSR) (16) , CRD (6) , Client Relations (6) , Supervisor (5) , Bpo Agent (3) , Customer Service (3) , Payment Processing Specialist (3) , Trainer (3) , Account Services Supervisor (2) , Analyst (2) , Bpo Client relations (2) , Client Relationship Specialist (2) , Client Service Representative (2)

What are the pros of working at Edfinancial Services according to real employee reviews?

"The benefits are great." ((in 24 reviews)); "Great people and leaders" ((in 9 reviews)); "Friendly coworkers and people who are great to interact with everyday." ((in 7 reviews)); "Flexible Schedules" ((in 7 reviews)); "Great Atmosphere!" ((in 6 reviews))

What are the cons of working at Edfinancial Services according to real employee reviews?

"Management heavy." ((in 11 reviews)); "The training was abysmal." ((in 8 reviews)); "Upper management is horrible." ((in 5 reviews)); "Difficult Hours Sometimes" ((in 3 reviews)); "They wont let you work from home until 6 months in even if it means you have to quit due to conflicts with working onsite." ((in 3 reviews))

What are employees saying about Edfinancial Services layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Edfinancial Services layoffs and their outlook for job security at Edfinancial Services in 2026.

What are the top reviewed Edfinancial Services locations?

Knoxville , El Paso , Montgomery , Dayton , Enterprise , Tallassee , Lynchburg , Hattiesburg , Knoxville , Harrisburg

Edfinancial Services reviews

4.3

89% would recommend to a friend

(220 total reviews)

Tony Hollin

88% approve of CEO

87% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Edfinancial Services has an employee rating of 4.3 out of 5 stars, based on 220 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Edfinancial Services employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

Reviews by job title

220 reviews

3.0

Jul 12, 2023

Leadership is lacking

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Culture team strives to make sure that all feel welcome at all times.

Cons

Leadership is lacking in competence while refusing to learn from tenured employees.

2.0

Oct 29, 2023

Overworked, under appreciated

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

The company does try to add benefits to employees like an engagement committee, volunteer work for community, and a casual dress, very diverse group.

Cons

Do frequent layoffs, pressure to do previous jobs even if switched departments. Micromanagement was huge. They monitored any time you left your desk even rest room breaks. If you started in customer service and switched to financial aid then switched to another department you were expected to still do customer service, financial aid and new department while meeting same goals in current department as employees in that department that were not having yo do multiple duties. It was a highly stressful job.

3.0

Jun 7, 2023

Honest Review

Bilangual customer service

Recommend

CEO approval

Business Outlook

Pros

Positive Atmosphere Open Minded Assistance in the call center Unpaid Time Off Work from home opportunities

Cons

Lack of Growth Highly Unorganized Constant Negative Changes Lack of humanity Highly micro managing Horrible Benefits (Highly expensive) No paid maternity leave

Viewing 7 - 9 of 220 Reviews

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Jobs at Edfinancial Services

Customer Service Representative-Montgomery Office, Onsite

Customer Service Representative-Knoxville, TN-Oniste

First Impression Specialist-Knoxville, TN Onsite

Desktop Support III-Knoxville, TN Office Onsite

Business Intelligence (BI) Developer-Knoxville Office