Edfinancial Services reviews

Everything is a metric , they only get more strict over time . They have scripts for every call, they want you to be a robot and get off the phone as soon as possible so they can make as much money as possible but they don’t care if you actually help anyone . They make you take financial aid calls for schools whether you like it or not. You are given a place to take notes a a few pages of general information about the school . You can put it in tickets but they take over 2 weeks to respond to anything . So you have angry parents and students harassing you but there’s nothing you can do about it except try to get them off the phone