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Edge by Ascential

Now known as Flywheel Digital

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Edge by Ascential reviews

3.3

53% would recommend to a friend

(85 total reviews)

Deren Baker

69% approve of CEO

38% positive business outlook

Ratings by category

3.8

Diversity & inclusion

3.4

Work/Life balance

3.2

Culture & values

3.2

Career opportunities

3.0

Compensation and benefits

2.8

Senior management

Edge by Ascential has an employee rating of 3.3 out of 5 stars, based on 85 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Edge by Ascential employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Ratings by demographic groups

Reviews by job title

85 reviews
2.0
Feb 23, 2021

Too little communication, employee value. Too many bugs and issues.

Manager
Recommend
CEO approval
Business Outlook

Pros

- Decent vacation package - Summer Fridays - Some good people that are trying hard to navigate and get things done - Convention in London - CEO tried to improve comms from Ascential, which was nice. But still didn't provide us the information we needed at the Edge level. - This is the first company I have been at that has actually tried to make diversity a priority. This is great! Though it was sad to see how many current employees in the SLC office felt threatened by it.

Cons

- Constant and ineffectual change- In my 2 years at Edge (for the same job), I had 3 different CEOs, 3 different job titles, in two different departments. The constant change in priorities made it difficult to actually accomplish anything. - Poor Communication- Very little communication from managers to lower levels, incredibly poor communication between teams. Along with the constant change, it meant that no one ever knew what was happening. The staff supporting our clients often didn't have any of the information that they needed to actually help. - Buggy products/understaffing- Constant issues with the product meant constant issues with clients. If there weren't constant fires to be put out there might be enough staff, but due to all the time that has to be spent trying to address issues (with EVERY client), there are just not enough people. Everyone is overburdened but then thrown under the bus if their client is unhappy. - Employee retention/value- So much turnover! Pay so-so, no bonuses.

avatar
Edge by Ascential Response
5y
Hi there! We definitely hear you. There has been a lot of change as we have grown the company. We apologize it has taken a toll on you to decide to leave the company. We do invite you to speak with your HR Business Partner or your direct supervisor because we do care about you and your career.
2.0
Oct 22, 2019

Work to do

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

- The company has made a couple of intelligent outside hires in the Senior Leadership team since Edge was created a year ago from merging 4 eCommerce / retail insights companies. - Strong work-from-home policy which gives employees flexibility. - Co-workers are generally positive and eager to do good work. - eCommerce intelligence is a growing vertical.

Cons

- Some Senior Leadership individuals who were part of one of the 4 previous companies before Edge was formed have found themselves with much greater responsibility than they had previously. As a result, many appear to be well out of their depth. - Co-CEO situation is strange and seems to lead to delayed decisions. - Communication would be a con in many organizations and merging four companies into one makes that even harder, but the communication is particularly poor. Even allowing the the obvious miscommunications in forming Edge, business updates are very rare and inconsistent. Ascential's CEO produces a monthly newsletter which is helpful - at a minimum, something similar from Edge would be a start. - Ascential's (the company who own Edge) expectations are that together the 4 companies working as one would achieve massive growth. While I anticipate that will happen eventually, Ascential expected that to happen immediately which has led to wildly unrealistic expectations in revenue projections and product enhancements. - I'm sure many individuals who were part of one of the 4 companies before merging to join Edge need time to adjust from the fast-paced and sometimes hectic way of working at a smaller company to the now more methodological way of working as part of Ascential. But I know there are frustrations that due to the increase in processes required by Ascential in being a publicly traded company, often the most talented individuals are tied up in admin rather than working on the things they are best qualified to help with.

avatar
Edge by Ascential Response
5y
Thank you for your feedback. Edge by Ascential is currently under new management and is moving forward in very positive directions. Please feel free to drop us another review to let us know how we're doing or speak openly with your manager about any other suggestions you may have for the business.
2.0
Jan 25, 2021

Working for DigitalShelf

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Working with many big name brands: nestle, Johnson&Johnson, Colgate

Cons

Lots of manual work , more like QA not DA

avatar
Edge by Ascential Response
5y
Thank you for that feedback. You are right that the work has been a bit different from QA to DA for a time, but this work has gone back to DA work and we are happy that the work has stabilized. We are sad to see you go and wish you well in the future!
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Glassdoor has 94 Edge by Ascential reviews submitted anonymously by Edge by Ascential employees. Read employee reviews and ratings on Glassdoor to decide if Edge by Ascential is right for you.