Eightfold reviews

3.9

65% would recommend to a friend

(337 total reviews)
avatar

Ashutosh Garg

68% approve of CEO

64% positive business outlook

Eightfold has an employee rating of 3.9 out of 5 stars, based on 337 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Eightfold employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

337 reviews
1.0
Feb 7, 2022

Can't Get Out of Own Way

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Product/mission/basics are all good. Company trajectory seems okay although not great.

Cons

Extreme finger-pointing culture. Here is the problem: leadership is tone-deaf, personal and insulting in their feedback, every single function leader. As a result, people fear for their jobs and are extremely stressed on a personal level. Knowing this, how can you even blame the people that point fingers, immediately up-level all minor issues to management, and essentially try to make other people look bad constantly? They are trying to save their own livelihood. It is literally bad mojo flowing downhill. Employees at Eightfold are constantly presented with impossible goals because leadership A) doesn't understand what they are asking for and B) will straight up threaten their positions if they offer anything other than complete agreement - it creates desperation. It's a poisonous feedback loop and a reason why this company is having trouble retaining and hiring people. How many companies have we read about doing the right thing for their teams during the pandemic? This company has done the opposite. Huge number of current employees so bitter about how leadership has treated them that they are rooting against the company...great.

1.0
Jan 7, 2022

No enablement baseline and a poor culture

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

- Great sales pipeline (although this is a huge con for some people, see below). Lots of big clients with exciting implications. - Benefits and pay are quite good. - Hiring like crazy (also see below implications)

Cons

- Sales volume is RAPIDLY outpacing what we have the capacity to actually support and implement. Looks super great if you are in sales/marketing, but it is brutal if you are in product, support, engineering, or services. Most if not all of these teams are at a breaking point and in full crunch 100% of the time. We are short staffed in a big way in the roles I mentioned above. If you want to join, awesome. But we never should have gotten to this point. PS and product hiring should have kept pace with sales/marketing growth. Leadership says they are doing everything they can to hire, but it is not enough to solve the issues present right now. - Lack of process makes it difficult to know who to go to for issues or to learn about something. If you ask a question in a channel that is too big, get ready to be talked down to for not knowing about some obscure, undocumented behavior that is only written about in the code base (which most people have no access to) - Lots of need to circumvent some of the few formal processes because they are ineffective, leading to lots of things being done as favors. These are rarely scoped and sometimes balloon in effort required, taking up way too much time. Also, there is no recognition for this work and it doesn't demonstrate value to leadership. You are better off keeping your head down and pretending you know nothing to protect yourself. - Just to reiterate, DOCUMENTATION. The amount of unfinished, unhelpful, and inadequate information in our supposed "master list" of product details makes it very, very difficult to properly understand/implement/use many product segments. In terms of customer facing documentation, there is again very little, leading to tons of confusion that the support, PS teams, and CS teams have to handle.

1.0
Jul 13, 2022

Incredibly high chaos and low energy

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

- Great mission - Good office with free snacks and food - Reasonable employee benefits - HR team is great - Onboarding enablement is great

Cons

- Nobody is excited to be working here - No short term or long term strategy - No direction, no priority - No order in day to day business - Extremely chaotic environment - Extremely toxic management culture - No trust and respect among people

Viewing 16 - 18 of 337 Reviews

Glassdoor has 373 Eightfold reviews submitted anonymously by Eightfold employees. Read employee reviews and ratings on Glassdoor to decide if Eightfold is right for you.