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      ADT

      Engaged Employer

      ADT reviews

      Great income potential, but poor training and support - Tech Engineer ADT Employee Review

      2.0
      Jun 7, 2026
      Tech engineer
      Recommend
      CEO approval
      Business Outlook

      Pros

      Uncapped Income, Company Vehicle, Providing a service that can save lives

      Cons

      Training is abysmal, there is next to no accountability, very little support from management, systems and standards that are put in place are abandoned if the result means a metric is negatively impacted. Communication between departments is non-existent.

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      ADT Response
      1w
      Thank you for taking the time to share your experience and for your 8 years of service as a Tech Engineer/Smart Home Consultant in Cleveland, Ohio. We’re glad to hear you recognize the impact of the work we do to help keep people safe. We also appreciate your perspective on earning potential, training, and communication, as your feedback helps us to learn how to improve the employee experience. Thanks for helping us to shape a better, safer tomorrow. If you have any other feedback you would like to share, please reach out to us at recruiting@adt.com.

      Explore other reviews about ADT

      5.0
      Mar 24, 2026
      Sales & training manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Work life balance People Trust

      Cons

      Mid pay Highly agile company can create lots of necessary changes

      5.0
      Jun 18, 2026
      Patrol manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      I've worked for the company for 40+ years, I'm treated with respect and my efforts are recognized by my Director and other ADT leaders. They give me the autonomy to manage my department and value my experience and insight. They offer a solid benefits package. ADT leads by example with their cultural markers and ensures that rules and laws are followed. I love the collaboration I have with our other departments.

      Cons

      Obviously, we all want more money, especially given the prices of everything, it's always nice to make more money, but I've checked the compensation and benefits in similar positions outside of ADT and I feel ADT is paying a fair wage and when I factor in the benefits package, they are above average in overall compensation.

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