Good insurance and weekly pay, but very overworked - Dispatcher ARS-Rescue Rooter Employee Review

2.0
Jul 21, 2026
Recommend
CEO approval
Business Outlook

Pros

The insurance was good. Weekly pay. Management handed out extra 10-50$ for goals we need to hit.

Cons

Low pay. Was making 20$ hourly. About 9 other dispatchers. Constantly overbooked. Evey customer was yelling at you because we are constantly over booked. Would make about 100-200 outbound calls a day. Most are to reschedule. Management was OK. Definitely over worked to the bone. The building would constantly lose power.

Explore other reviews about ARS-Rescue Rooter

5.0
Jun 10, 2026
Recommend
CEO approval
Business Outlook

Pros

Great pay, amazing benefits, super easy if you’re a people person, amazing management team

Cons

Intensive KPI tracking, independent workload, not work life balance friendly. Your performance can be affected if you’re having a bad day. People treat you like scum of the earth

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ARS-Rescue Rooter Response
1mo
Thank you for your feedback. We’re glad to hear you’ve had a positive experience with pay, benefits, and leadership. We recognize the role can feel performance-driven and sometimes demanding, and we continue working to ensure expectations are clear and balanced. We also understand the challenges of your role and the impact that can have day to day. Thanks for sharing your perspective and for the contributions you’ve made.
1.0
Jul 15, 2026
Recommend
CEO approval
Business Outlook

Pros

Good pay. Veteran sales reps made $70,000 - $120,000. They're operationally proficient. It's an efficient process from the sale to the install.

Cons

Poor work environment on the HVAC side. I was there 9 years. High turnover. 10 veteran salespeople. 24 new sales hires came and went in one year. 3 sales managers in 9 months. I'm tough enough. I played varsity sports. The email bullying and gaslighting are unnecessary. Borderline hazing - you're in Raleigh at 6pm thinking you'll have one more appointment closeby, then you get an appointment 2 hours away and get home at midnight. You'll work 16-hour days during the summer. Leave the house at 7am, drive an hour for appointments that start at 8am, get home at 10pm or later. Some appointments start at 9pm. Appointments on Sunday. 1 day off per week, but not if your numbers are low. You'll have to be on the phone following-up and selling to avoid probation. Lot of extra paperwork due to the Home Depot and Lowe's partnerships. Two top sales reps, 20+ year ARS veterans, left for other companies. At least 10 other industry veterans left due to the late hours and bad culture.

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