4 stars - Customer Service Representative AXS Employee Review

4.0
Sep 15, 2025
Recommend
CEO approval
Business Outlook

Pros

1 pro is management is helpful and understanding

Cons

1 con is environment can be overwhelming during peak events

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AXS Response
5mo
Thank you for taking the time to share your experience and for being part of the AXS team. We’re glad to hear you found your management team supportive and helpful providing strong day to day leadership and employee support is something we take seriously across our teams. We also recognize that peak event periods can be fast-paced, particularly in a high-volume, live events environment. We continue to focus on providing the tools, training, and team support needed to help employees navigate busy periods successfully while maintaining a positive work experience. We appreciate your feedback and wish you continued success in your future endeavors.

Explore other reviews about AXS

5.0
Dec 19, 2025
Recommend
CEO approval
Business Outlook

Pros

flexible schedule and great perks

Cons

There are no cons at all.

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AXS Response
5mo
Thank you for sharing your experience and for being part of the AXS team. We’re glad to hear that the flexibility, benefits, and overall employee experience have been positive for you. Creating an environment where employees feel supported, valued, and able to balance their work with life outside the office is something we continue to prioritize as we grow. Feedback like yours helps reinforce what’s working well and motivates us to keep investing in programs, perks, and opportunities that support our teams. We appreciate everything you contribute and are glad to have you with us at AXS.
2.0
Apr 10, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

- Ability to say you work in entertainment - Fairly relaxed hours - Easy work - Perks such as free festival tickets - Recruiters are stellar

Cons

- Strict 4-5 days a week in-office in a half-finished office in DTLA - Company is privately held, so there's next to no accountability for good financial / sales performance. As such, their sales team is shockingly bad and they lean more on their association with AEG than anything with their product - Tech / brand feels outdated, talent is extremely poor, industry best practices are nonexistent - This is largely because the pay is insanely low, even for LA - Poor management who has stayed in their job too long and refuses to manage, thus allowing disorder within teams - Cliquish culture, again largely because people aren't focused on doing their jobs

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