Customer Service Oriented - Customer Service Representative WFH AXS Employee Review

3.0
Feb 1, 2022
Recommend
CEO approval
Business Outlook

Pros

No required dress code! You could show up in your PJs.

Cons

High turnover Low pay increase Morale issues

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AXS Response
2y
Thank you for sharing your feedback with us. We're pleased to hear that you appreciate the flexibility of our dress code policy. However, we understand your concerns about turnover, pay increases, and morale. We want to assure you that we take these issues seriously and are committed to addressing them. Regarding turnover, we recognize its impact and are actively working to improve employee retention through various initiatives, including mentorship programs and career development opportunities. In terms of pay increases, we understand the importance of fair compensation and are continually reviewing our policies to ensure they align with industry standards and employee contributions. Morale is a priority for us, and we're committed to fostering a positive work environment where all employees feel valued and supported. We welcome any suggestions you may have for improving morale and would appreciate the opportunity to discuss this further. Thank you again for your feedback. Your input helps us identify areas for improvement and make positive changes for our employees. If you have any further suggestions or concerns, please don't hesitate to reach out.

Explore other reviews about AXS

5.0
Dec 19, 2025
Recommend
CEO approval
Business Outlook

Pros

flexible schedule and great perks

Cons

There are no cons at all.

avatar
AXS Response
5mo
Thank you for sharing your experience and for being part of the AXS team. We’re glad to hear that the flexibility, benefits, and overall employee experience have been positive for you. Creating an environment where employees feel supported, valued, and able to balance their work with life outside the office is something we continue to prioritize as we grow. Feedback like yours helps reinforce what’s working well and motivates us to keep investing in programs, perks, and opportunities that support our teams. We appreciate everything you contribute and are glad to have you with us at AXS.
2.0
Apr 10, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

- Ability to say you work in entertainment - Fairly relaxed hours - Easy work - Perks such as free festival tickets - Recruiters are stellar

Cons

- Strict 4-5 days a week in-office in a half-finished office in DTLA - Company is privately held, so there's next to no accountability for good financial / sales performance. As such, their sales team is shockingly bad and they lean more on their association with AEG than anything with their product - Tech / brand feels outdated, talent is extremely poor, industry best practices are nonexistent - This is largely because the pay is insanely low, even for LA - Poor management who has stayed in their job too long and refuses to manage, thus allowing disorder within teams - Cliquish culture, again largely because people aren't focused on doing their jobs

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