Don’t walk, run … away! - Helpdesk Specialist AXS Employee Review

1.0
Jul 31, 2025
Recommend
CEO approval
Business Outlook

Pros

The coworkers who support you when upper management doesn’t.

Cons

- favoritism - toxic environment - lack of support from upper management - out of touch management - turnover on management and agents is insanely high - minimal pay for the workload - what your job entails depends on what others done feel like doing that day - no pay raises even though they say they promote “self progression” here - no growth opportunity unless you’re ready to move to California - AXS is like the stepchild you didn’t really sign up for to AEG - leaving reviews here is the only reason something might be looked into - they don’t really hire from within unless they’ve been accused of being discriminatory to certain people

Explore other reviews about AXS

5.0
Dec 19, 2025
Recommend
CEO approval
Business Outlook

Pros

flexible schedule and great perks

Cons

There are no cons at all.

avatar
AXS Response
5mo
Thank you for sharing your experience and for being part of the AXS team. We’re glad to hear that the flexibility, benefits, and overall employee experience have been positive for you. Creating an environment where employees feel supported, valued, and able to balance their work with life outside the office is something we continue to prioritize as we grow. Feedback like yours helps reinforce what’s working well and motivates us to keep investing in programs, perks, and opportunities that support our teams. We appreciate everything you contribute and are glad to have you with us at AXS.
2.0
Apr 10, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

- Ability to say you work in entertainment - Fairly relaxed hours - Easy work - Perks such as free festival tickets - Recruiters are stellar

Cons

- Strict 4-5 days a week in-office in a half-finished office in DTLA - Company is privately held, so there's next to no accountability for good financial / sales performance. As such, their sales team is shockingly bad and they lean more on their association with AEG than anything with their product - Tech / brand feels outdated, talent is extremely poor, industry best practices are nonexistent - This is largely because the pay is insanely low, even for LA - Poor management who has stayed in their job too long and refuses to manage, thus allowing disorder within teams - Cliquish culture, again largely because people aren't focused on doing their jobs

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