Pros
- Friendly atmosphere & colleagues - Call center environment - Ability to learn about a wide range of pharmaceutical products
Cons
- Pay is abysmal and benefits are poor. Health insurance switched in my second year and personal medical costs went way, way up. No 401(k) match, Limited amount of FTO before you must take unpaid time if you become ill, etc. Pay raises were very poor, and even with them plus a retention bonus, the pay doesn't even approach the market rate. Requests for pay/ benefits increases are ignored. - "Top-Heavy" management structure; there are members of the quality department and management constantly reviewing specialists' performance on calls and documentation, but there are never enough specialists available to take calls, and the high employee turnover rate leads to 1-2 departures nearly every business quarter, so this puts additional burden on the frontline staff to complete more and more tasks while improving quality. There is no merit-based system of pay increases. Not much of a point to this practice. - "Who is in charge here?" - On-call duties are frivolous and extremely poorly compensated.
