Product has potential - Customer Success Manager Connecteam Employee Review

2.0
Jul 16, 2025
Recommend
CEO approval
Business Outlook

Pros

People were great. I have no problem with anyone I encountered. The problems here start with leadership at the top of the company. They try to take care of employees with goodies

Cons

The product is great, but training and culture are not. The company is based in Tel-Aviv so there will be some work culture differences if you are an American based worker. 1) Every job I’ve worked at, the first few days were to welcome you, get payroll squared away, benefits, etc. There was no welcome at all. Just went right into learning the product. I wasn’t even sure I was going to get paid on time. 2) Everything is robotic. Somewhat even cult like. They want you to read from a script like a robot. You have to ask specific questions they want you to ask. That may work for some, but you will be annoyed if you are beyond entry level. 3) You essentially have to train yourself as most everything is “self-study”. You will not have help either as most of your colleagues work across the globe in completely different time zones. They will tell you to ask questions over slack and they will get back to you asap. That’s not very optimal for learning. 4) The health benefits for anyone besides the employee is flat out unaffordable. I’ve literally never seen health insurance that expensive. 5) You will be busy all day. If you value work-life balance, this job is not for you.

Explore other reviews about Connecteam

1.0
Jul 14, 2026
Recommend
CEO approval
Business Outlook

Pros

Not much anymore, used to be great. Company has completely lost direction and no longer cares about the US BASED employees. It's a shame, used to be a great place to work and now myself and 10+ others are looking elsewhere. Huge bummer. Guess the 1 pro is that I have met cool people here who I will continue to stay in touch with once we all find a better job

Cons

LOL where do I start. All I will say is, I would not suggest my worst enemy to work here. It is the most demoralizing culture and success is rewarded with punishment as opposed to what normal companies would do. Want to work more, have great success, and then take on more responsibility and criticism? Apply!

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Connecteam Response
5d
Thank you for sharing your feedback. We are disappointed to hear that your experience has not reflected the culture and support we strive to create for our employees. At Connecteam, we are committed to building a workplace where employees feel valued, supported, and connected to the company’s mission. As we continue to grow, we recognize the importance of maintaining strong communication, clear direction, and ensuring our employees have the resources and support needed to succeed. We take feedback like this seriously and are continuously working to improve the employee experience across all teams and regions. We encourage employees to share feedback directly with their managers and HR so we can better understand concerns, address challenges, and continue improving. We appreciate the contributions of all our employees and remain committed to creating an environment where people can grow, collaborate, and do their best work.
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