Successful, Fast-growing company that is struggling to incorporate a US team - Customer Success Manager Connecteam Employee Review

3.0
Jul 27, 2025
Recommend
CEO approval
Business Outlook

Pros

- Fast growing and does well in the market - no worries of being laid off here - Really talented people here - Constant feature releases - Leadership truly puts the focus on the client experience, which is refreshing - Stock pay outs when the company inevitability go public will be very nice. - They are rolling out a career planning initiative, which is cool

Cons

- Convoluted, drawn out onboarding period. - More clients than the CSM teams can handle and hiring and training is too slow to keep up with demand. - don’t use much in terms of engagement management programs or other tools to make a CSM more efficient - Terrible health benefits and a finance team that doesn’t seem to understand US health insurance - time zone difference and different work week makes you feel like you’re on an island sometimes - US employees feel disconnected to the culture that the Israeli team has, but the Israeli team tries their best

Explore other reviews about Connecteam

1.0
Jul 14, 2026
Recommend
CEO approval
Business Outlook

Pros

Not much anymore, used to be great. Company has completely lost direction and no longer cares about the US BASED employees. It's a shame, used to be a great place to work and now myself and 10+ others are looking elsewhere. Huge bummer. Guess the 1 pro is that I have met cool people here who I will continue to stay in touch with once we all find a better job

Cons

LOL where do I start. All I will say is, I would not suggest my worst enemy to work here. It is the most demoralizing culture and success is rewarded with punishment as opposed to what normal companies would do. Want to work more, have great success, and then take on more responsibility and criticism? Apply!

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Connecteam Response
5d
Thank you for sharing your feedback. We are disappointed to hear that your experience has not reflected the culture and support we strive to create for our employees. At Connecteam, we are committed to building a workplace where employees feel valued, supported, and connected to the company’s mission. As we continue to grow, we recognize the importance of maintaining strong communication, clear direction, and ensuring our employees have the resources and support needed to succeed. We take feedback like this seriously and are continuously working to improve the employee experience across all teams and regions. We encourage employees to share feedback directly with their managers and HR so we can better understand concerns, address challenges, and continue improving. We appreciate the contributions of all our employees and remain committed to creating an environment where people can grow, collaborate, and do their best work.
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