Pros
- Fast growing and does well in the market - no worries of being laid off here - Really talented people here - Constant feature releases - Leadership truly puts the focus on the client experience, which is refreshing - Stock pay outs when the company inevitability go public will be very nice. - They are rolling out a career planning initiative, which is cool
Cons
- Convoluted, drawn out onboarding period. - More clients than the CSM teams can handle and hiring and training is too slow to keep up with demand. - don’t use much in terms of engagement management programs or other tools to make a CSM more efficient - Terrible health benefits and a finance team that doesn’t seem to understand US health insurance - time zone difference and different work week makes you feel like you’re on an island sometimes - US employees feel disconnected to the culture that the Israeli team has, but the Israeli team tries their best