Wow... what an experience. - Customer Service Representative D.R. Horton Employee Review

2.0
Aug 16, 2017
Recommend
CEO approval
Business Outlook

Pros

- Very supportive Customer Service VP. - Great benefits & bonuses. - The people are great. - You learn a lot about building a house. - Limited manpower! You'll most likely get offered more money by a recruiter.

Cons

- Hostile Work Environment, everyone in senior management yells and cusses at each other. - The Customer Service VP is constantly stream rolled by the other VP's because they're in it for profit and commission. - This is America's largest builder because it's the fastest. Quality has gone out the window, and Warranty cleans up the mess. - Severely unreliable trades; never show when they're scheduled, and when they do show they just point fingers at each other. - Limited Manpower! Your trades will most likely get poached by an on site recruiter. - Ancient technology serves finance side of things. Company relies heavily on FAX and Email. - Absolutely no room for growth.

Explore other reviews about D.R. Horton

5.0
Jun 10, 2026
Recommend
CEO approval
Business Outlook

Pros

You get paid well. The more you care, the better the reputation you will create and the better the clients will be.

Cons

Depending on community you get it can be more of a grind and take some time to get it running the way it needs to be. The drive to a community may be far from your house.

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D.R. Horton Response
3w
Thank you for taking the time to share your experience. We are grateful for your contributions and wish you continued success!
5.0
Jul 11, 2026
Recommend
CEO approval
Business Outlook

Pros

Amazing team environment. Pay and benefits are very strong as well. They take care of their employees.

Cons

Be expected to put in more than just the typical 9-5 work schedule.

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