Dr Horton Warranty Tech - Customer Service Representative D.R. Horton Employee Review

5.0
Jan 25, 2022
Recommend
CEO approval
Business Outlook

Pros

Well balanced, no mandatory overtime, weekends off, hands on labor/ computer work. You meet a variety of different people from different backgrounds. Self starting and not micromanaged unless underperforming. Endless things to learn and improve yourself in your career on the daily. Benefits- Health, dental, eye. 401k with 50% up to 6% match. Stock with 15% discount on Dr horton stocks through Charles Schwab brokerage.

Cons

Rely on superintendents to finish their work, so it doesn’t fall on you. Dealing with customers who have unrealistic needs/ desires, who do not understand what is under warranty. There is not an official training program, in other words thrown into the field. If you do not have previous construction experience or basic understanding of it, it could be a challenge.

Explore other reviews about D.R. Horton

5.0
Jun 10, 2026
Recommend
CEO approval
Business Outlook

Pros

You get paid well. The more you care, the better the reputation you will create and the better the clients will be.

Cons

Depending on community you get it can be more of a grind and take some time to get it running the way it needs to be. The drive to a community may be far from your house.

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D.R. Horton Response
4w
Thank you for taking the time to share your experience. We are grateful for your contributions and wish you continued success!
5.0
Jul 11, 2026
Recommend
CEO approval
Business Outlook

Pros

Amazing team environment. Pay and benefits are very strong as well. They take care of their employees.

Cons

Be expected to put in more than just the typical 9-5 work schedule.

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