Pros
Decent schedule. 9 or 9:30 start to 6 or 6:30 end time. HR provided food and drink on sales closing day to keep morale up.
Cons
The entire business seemed as if it was a competition to see who could do the least and average tenure amongst the service team was less than a year. Vastly understated the degree of sales KPIs involved for the job and their importance. Not a true CSR position. Constantly changing goals and procedures, sometimes on a week by week basis without notification. Home office actively sabotage the other divisions across the globe and takes advantage of the looser labor regulations in the US. Commissions? You might get paid them (they didn't have a transparent way to track sales and commission-able referrals and may have had tracking error unless you have customer give direct payment over the phone). Sales KPIs trumped Customer Service KPIs or was stressed much heavier than the service aspects of the job. Most managers Will micromanage. Sometimes from a different time zone.