4.0
Aug 10, 2017
Former employee, more than 3 years
Charlotte, NC
Recommend
CEO approval
Business Outlook
Pros
The company doesn't require that you be over "sugary" will members when they call in. For example, you don't have to ask permission to ask them a question. The company also recognizes your achievements and commitment to providing excellent service.
Cons
I was work-at-home in North Carolina and sometimes had problems getting a supervisor to pick up when I had to escalate a call. The members would get irritated having to wait so long to get help. Also, training for dealing with open season calls was inadequate. Oftentimes I could not find prescription benefit info on plans that had not gone into effect yet.