Pros
- Some of the staff do care sad that the bad apples take the cake though - pto - GETTING A NEW JOB
Cons
- Micromanaging - nit picking little things - they offer this thing called vto (voluntary time off) which is where if calls are slow you can choose to take it and go home for the day pay or unpaid the only downfall is most of the time its gone before they send a company wide email out. - favortisim - not much room for advancement - STUPID BONUS PLAN- Surveys decide your bonus they have a thing called PAD you get 15 cent each opportunity each account can have 1-5 if you take 100 calls and get 200 points * 0.15 your bonus for the pad metric is - $30 yay how awesome NOT and you have to have a 5 survey score and resolve rate of 90% to get a bonus of $150 haha what a joke its not possible to do that. - Management seems to be against you and only for themselves - pretty much everything