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Express Scripts

Acquired by The Cigna Group

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Leaving in a week - Staff Pharmacist Express Scripts Employee Review

2.0
Jun 17, 2013
Recommend
CEO approval
Business Outlook

Pros

For me, the best reason is that it is close to my home. If you prefer repetitive, routine work, then you may like it.

Cons

It's "all about the numbers". More emphasis is placed on productivity numbers than customer service. Expected productivity rates are unrealistic and result in associates doing whatever is necessary to make the rates, which includes shortcuts that do not result in beneficial outcomes, . Customer service gets lip service only, it is not a priority, which is evident for customers and Dr's offices who call in and cannot talk to a live person because so many departments use voice mail as a first line. Not many advancement opportunities for pharmacists. Loads of Supervisor positions for technicians since they are paid less. Pharmacists are not valued for their knowledge or experience. If you can't make the numbers, you are out.

Explore other reviews about Express Scripts

5.0
Jun 11, 2025
Recommend
CEO approval
Business Outlook

Pros

A Very good company so far

Cons

Nothing cons at this moment

3.0
Jun 29, 2026
Recommend
CEO approval
Business Outlook

Pros

Stable employment and job security due to patient needs

Cons

It can be extremely slow at times and has very strict metrics

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