employer cover photo
employer logo
employer logo

Express Scripts

Acquired by The Cigna Group

Is this your company?

Surly, Toxic Nasty! - Patient Care Advocate Express Scripts Employee Review

1.0
Sep 4, 2019
Recommend
CEO approval
Business Outlook

Pros

I couldn't find any pros while working for Express Scripts.

Cons

If you don't mind be treated like a drone, a beast-of-burden, a cog and above all, a nobody then Express Scripts is for you! I mean, they'll use jargon such as "collaboration", "mutual respect" to (or try) convey a environment which foster's personal growth and opportunities, but in reality, they're just empty, hollow trite sentiments which gives illusion of those ideals which they purport to live up to. At Express Scripts, the way that you move up is not by what you know it's by who you know. Favoritism and incompetence is rife with no accountability and A typical day consist of you utilizing an archaic, inefficient interface taking call after call from disgruntled patients, doctor's offices and pharmacies who speak to you in a perfunctory manner to the point you were less than human and that's from the external clients! The internal clients, your peers (CphT, RPh's and nurses) were even WORSE, and this, all the while you're supposed to have a pleasant disposition at ALL times. There's attendance policy, but it's subjective, PTO is ungenerous and it literally takes an act of Congress to get any time off. Express Scripts is a surly, toxic nasty place and if you value your dignity and sanity then you really need to avoid THIS company, at all cost!

Explore other reviews about Express Scripts

5.0
Jun 11, 2025
Recommend
CEO approval
Business Outlook

Pros

A Very good company so far

Cons

Nothing cons at this moment

3.0
Jun 29, 2026
Recommend
CEO approval
Business Outlook

Pros

Stable employment and job security due to patient needs

Cons

It can be extremely slow at times and has very strict metrics

See reviews by: Helpful|Rating|Date|All