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Express Scripts

Acquired by The Cigna Group

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Patient Care Advocate - Patient Care Advocate Express Scripts Employee Review

2.0
Aug 29, 2013
Recommend
CEO approval
Business Outlook

Pros

You can feel good about reviewing insurance benefits, and you help members learn how to make benefits work for them and get the best discounts.

Cons

The company has begun to focus on statistics alone rather than 1 call resolution. This seems to be causing disgruntled members and thus increasing call time which is the standard upon which you will be rated. Work at home positions have been virtually eliminated.

Explore other reviews about Express Scripts

5.0
Jun 11, 2025
Recommend
CEO approval
Business Outlook

Pros

A Very good company so far

Cons

Nothing cons at this moment

3.0
Jun 29, 2026
Recommend
CEO approval
Business Outlook

Pros

Stable employment and job security due to patient needs

Cons

It can be extremely slow at times and has very strict metrics

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