2.0
Aug 29, 2013
Current employee, more than 5 years
Dublin, OH
Recommend
CEO approval
Business Outlook
Pros
You can feel good about reviewing insurance benefits, and you help members learn how to make benefits work for them and get the best discounts.
Cons
The company has begun to focus on statistics alone rather than 1 call resolution. This seems to be causing disgruntled members and thus increasing call time which is the standard upon which you will be rated. Work at home positions have been virtually eliminated.